Remote Client Support Leader | Team Growth & Strategy

Placements24

Vereeniging

Hybrid

ZAR 600,000 - 900,000

Full time

5 days ago

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Benefits offered by this job

Fully remote work

Flexible hours

Home office setup allowance

Leadership development

Job summary

Placements24 is seeking an experienced Remote Client Support Manager to lead and mentor a distributed customer support team based in Vereeniging. This leadership role focuses on delivering exceptional client service across touchpoints, driving performance, and implementing best practices in support operations.

You will manage a remote workforce, foster a collaborative culture, and develop strategies to improve response times, resolution rates, and client satisfaction, while coordinating with

Qualifications

Bachelor's degree in Business Administration, Communications, or related field.
Proven experience in remote customer support management.
Strong leadership, coaching, and team-building skills.

Responsibilities

Lead, train, and mentor a remote customer support team to achieve performance goals.
Develop strategies to improve response times, resolution rates, and overall customer satisfaction.
Monitor KPIs and provide regular reports on team performance and client feedback.
Manage customer escalations, ensuring swift and effective resolution of complex issues.
Collaborate with other departments to align support strategies with company objectives.

Skills

Leadership

Remote team management

CRM software

Analytical skills

Education

Bachelor's degree in Business Administration

Job description

You will manage a remote workforce, foster a collaborative culture, and develop strategies to improve response times, resolution rates, and client satisfaction, while coordinating with

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