Client Support Specialist - WhatJobs Direct

Placements24; Paarl; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote role

Professional growth opportunities

Modern collaboration tools

Flexible work-life balance

Job summary

WhatJobs Direct seeks a dedicated Client Support Specialist to join its remote team. You will troubleshoot technical issues, guide users through platform functionalities, and act as a trusted resource for client inquiries in a flexible, remote work environment.

This role suits problem-solvers with excellent communication skills, CRM and helpdesk experience, and a customer-centric mindset. Ongoing training and collaboration with cross-functional teams support your success in this forward-thinking

Qualifications

• 2-3 years of experience in client support, technical support or helpdesk.
• Excellent verbal and written English communication.
• Experience with CRM software and helpdesk ticketing systems.
• Comfortable working in a remote-first environment.
• Ability to troubleshoot complex issues and explain solutions clearly.
• Familiarity with SaaS platforms and web-based applications.

Responsibilities

• Provide technical and user support to clients via email, phone, and chat.
• Diagnose and resolve software-related issues with clear solutions.
• Assist clients with account management, configuration, and platform usage.
• Document all interactions, troubleshooting steps and resolutions.
• Collaborate with product/engineering to address escalated issues.
• Develop and maintain knowledge base articles and user guides.
• Identify opportunities to improve client experience and platform usability.
• Ensure client satisfaction with timely, accurate, and professional support.

Skills

Customer support

Remote work

English communication

SaaS familiarity

CRM proficiency

Tools

CRM software

Helpdesk ticketing

Job description

About the Role

Our client, WhatJobs Direct, a key player in revolutionizing talent acquisition, is seeking a dedicated and skilled Client Support Specialist to join their remote team. This role is essential for providing expert assistance to clients, ensuring they can effectively utilize our client's advanced platform to meet their hiring goals. You will be responsible for troubleshooting technical issues, guiding users through platform functionalities, and acting as a trusted resource for all client inquiries. This is an exceptional opportunity for a problem-solver with excellent communication abilities who thrives in a flexible, remote work environment. Our client is committed to fostering a culture of innovation and support, where every team member's contribution is valued. Join us to make a significant impact on client success and experience the benefits of a truly modern workplace.

Key Responsibilities

• Provide comprehensive technical and user support to clients via various communication channels (email, phone, chat).
• Diagnose and resolve software-related issues, offering clear and effective solutions.
• Assist clients with account management, configuration, and usage of the platform.
• Document all support interactions, troubleshooting steps, and resolutions accurately.
• Collaborate with internal teams (e.g., product, engineering) to address and resolve escalated issues.
• Develop and maintain knowledge base articles and user guides to empower clients.
• Proactively identify opportunities to improve client experience and platform usability.
• Ensure client satisfaction by delivering timely, accurate, and professional support.
• Participate in ongoing training to stay abreast of product updates and industry best practices.

Requirements

• Minimum 2-3 years of experience in a client support, technical support, or helpdesk role.
• Strong technical aptitude and ability to troubleshoot complex issues.
• Excellent verbal and written communication skills in English.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Experience working in a remote-first environment.
• Ability to work independently, manage time effectively, and prioritize tasks.
• A customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with SaaS platforms and web-based applications is highly desirable.
• Ability to adapt quickly to new technologies and processes.

Benefits

• Fully remote position offering significant work-life balance and flexibility.
• Competitive annual salary of R .
• Opportunities for professional growth and skill development.
• Work with a forward-thinking company at the forefront of recruitment technology.
• Collaborative virtual team environment.
• Access to modern tools and resources to facilitate effective remote work.
• Be part of a mission-driven organization focused on client empowerment.