Remote Catering Operations Manager

Placements24; Pretoria; Hybrid; ZAR 800,000 - 1,600,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Flexible hours

Opportunity to scale network

Job summary

Placements24 is seeking an experienced Catering Operations Manager for a remote-first ghost-kitchen network. You will build and lead a distributed operation, establish protocols, manage vendor relationships, and oversee day-to-day logistics across locations.

This role demands strong leadership, remote team management, and a data-driven approach to quality, packaging, and delivery, using technology platforms for order management and feedback.

Qualifications

• Experience in catering operations management, preferably multi-site or ghost kitchen.
• Ability to develop and implement operational strategies in remote or distributed settings.
• Strong negotiation and vendor management skills.
• Proficiency with logistics and operations management software.
• Excellent communication and leadership abilities for managing remote teams.

Responsibilities

• Develop and implement operational procedures for a network of remote/ghost kitchens.
• Source, vet, and manage relationships with third-party suppliers and delivery partners.
• Implement and maintain quality control measures for food preparation, packaging, and delivery.
• Utilize technology platforms for order management, dispatch, and customer feedback analysis.
• Manage a geographically dispersed team to ensure seamless service delivery.

Skills

Remote leadership

Vendor management

Logistics software

Operations strategy

Communication

Tools

Logistics platforms

Job description

About the Role

Our client is establishing a pioneering remote-first catering service and is seeking an experienced Catering Operations Manager to build and lead their virtual kitchen network. You will be responsible for establishing operational protocols, managing vendor relationships, ensuring quality control, and overseeing the day-to-day logistics of a distributed catering operation. This is a unique opportunity for a highly organized and adaptable leader to shape a new model for the catering industry, leveraging technology to deliver exceptional food experiences to clients across various locations without a central physical kitchen.

Key Responsibilities

• Develop and implement efficient operational procedures for a network of remote/ghost kitchens.
• Source, vet, and manage relationships with third-party food suppliers and delivery partners.
• Implement and maintain robust quality control measures for food preparation, packaging, and delivery.
• Utilize technology platforms for order management, dispatch, and customer feedback analysis.
• Manage a geographically dispersed team of kitchen staff and delivery coordinators, ensuring seamless service delivery.

Requirements

• Extensive experience in catering operations management , preferably with multi-site or ghost kitchen experience.
• Proven ability to develop and implement operational strategies in a remote or distributed setting.
• Strong negotiation and vendor management skills.
• Proficiency in using logistics and operations management software.
• Excellent communication and leadership skills, with the ability to manage teams remotely.

Benefits

• Competitive salary and potential for remote operational performance bonuses.
• Flexible work hours and the ability to work from anywhere.
• Opportunity to build and scale a groundbreaking catering operation.
• Comprehensive health benefits package.
• A dynamic role shaping the future of the catering industry from Pretoria (virtually).