Remote Ai-First Product Builder—Enterprise Governance

Camunda; Johannesburg; Híbrido; ZAR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Copeland is a global HVACR technology leader, combining engineering, design and manufacturing to deliver thermal management solutions. We seek an experienced engineer to support customers across Africa, provide technical training, and manage warranty issues.

You will engage with distributors, OEMs and contractors, travel across Africa as needed, and contribute to product performance improvements. Join a team committed to sustainability and innovation.

Formación

• Degree/Diploma in Mechanical/Electrical & Electronics Engineering.
• 8–10 years HVACR design, projects, service, or training experience.
• Strong knowledge of thermodynamics, refrigeration systems, and controls.

Responsabilidades

• Provide swift technical support to customers and collaborate with distributors, contractors and OEMs.
• Develop and manage a training calendar and deliver hands-on training on controllers and protections.
• Manage warranty claims, perform RCA, and drive continuous improvement with manufacturing plants.

Conocimientos

Thermodynamics

Refrigeration Systems

Troubleshooting

Microsoft Office

Technical software tools

Educación

Bachelor's/Diploma in Mechanical Engineering or Electrical & Electronics Engineering

Herramientas

Microsoft Office

Technical software tools

Descripción del empleo

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Job Description

Onsite
Remote South Africa
Full time
JR
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
Key Responsibilities
Application Engineering Support (60%)
+ Swift response to technical queries from customers. Work closely with distributors, contractors and OEMs to provide suitable solutions for their project requirements. Assist customers in using product selection software.
· Assist customers in using heat load calculation software.
· Assist customers in refrigerant line components selection, selection of suitable electrical switch gears, refrigerant line sizing etc.,
· Maintain a technical library, support the creation of catalogs, application engineering bulletins, and user manuals. Develop cross reference documents with competition. Alternate Refrigerant engagement with customers. Explore new applications in the region. Support semi hermetic compressor to scroll transition.
Lead NBO for refrigeration products in MEA working together with the Sales organization.
Technical Training (20%)
+ Develop and manage a training calendar and create technical training materials.
· Deliver training sessions include hands‑on training on controllers and protections used in condensing units and compressors.
· Coordinate the tools and resources needed for the training center.
Quality & Warranty Management (20%)
+ Manage warranty claims and provide troubleshooting support for both production and field failures.
+ Conduct root cause analysis (RCA) through data logging, field visits, and compressor teardown analysis.
+ Collaborate with manufacturing plants, providing feedback to improve product performance.
+ Analyze and maintain warranty data to support continuous improvement initiatives.
What We're Looking For
Education & Experience:
+ Degree/Diploma in Mechanical Engineering or Electrical & Electronics Engineering.
+ 8-10 years of experience in HVACR design, projects, service, technical support, or training within the HVACR industry.
Skills & Competencies:
+ Strong knowledge of thermodynamics, Refrigeration Systems and controls.
+ Technical expertise in troubleshooting and application support.
+ Strong collaboration and communication skills with the ability to work across multicultural teams.
+ Competent in Microsoft Office and technical software tools.
Additional Requirements:
+ Willingness to travel across Africa region.
+ Ability to work outside typical office environments when required.
+ Commitment to Health, Safety, and Environmental (HSE) standards and procedures
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end‑to‑end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.