Remote After-Hours Team Lead (EST) - Healthcare Ops

ISTA Personnel Solutions; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic BPO company is seeking a Team Lead (After Hours) to manage operations for a U.S.-based pediatric homecare provider. This fully remote role involves overseeing after-hours coordination, ensuring staffing coverage, and addressing urgent issues as they arise. Ideal candidates should have proven leadership skills, strong communication abilities, and resilience under pressure. Experience with healthcare operations and remote work will be advantageous. Applicants must meet specific internet and power backup requirements for this position.

Qualifications

• Proven leadership or management experience required.
• Ability to make decisions under pressure is critical.
• Experience with U.S.-based healthcare operations is a plus.

Responsibilities

• Manage after-hours operations and act as contact for urgent issues.
• Ensure proper staffing coverage for shifts.
• Collaborate with daytime team to maintain service standards.

Skills

Proven leadership or management experience

Strong resilience and problem-solving skills

Clear and professional communication skills

Ability to accept and act on constructive feedback

MS Office and Outlook skills

Experience with remote work

Job description

A dynamic BPO company is seeking a Team Lead (After Hours) to manage operations for a U.S.-based pediatric homecare provider. This fully remote role involves overseeing after-hours coordination, ensuring staffing coverage, and addressing urgent issues as they arise. Ideal candidates should have proven leadership skills, strong communication abilities, and resilience under pressure. Experience with healthcare operations and remote work will be advantageous. Applicants must meet specific internet and power backup requirements for this position.