Remote Account Manager, Laboratory Services

Huzzle.com; South Africa; On-site; ZAR 1,324,284 - 1,986,426; Full time

Benefits offered by this job

Fully Remote

Peer Community

Ongoing Support

Tailored Compensation

Job summary

Huzzle.com is seeking an Account Manager to serve as the strategic bridge between clients and laboratory operations. This is a commercially-driven, relationship-focused role in a technical, regulated B2B environment, requiring strong organization and communication to drive retention and growth.

You will manage client expectations, coordinate lab timelines, and collaborate with cross-functional teams across time zones. Remote-friendly, with US CT hours overlap as needed.

Qualifications

• 3+ years in Account Management or related roles in a technical, regulated B2B environment.
• Experience with renewals, retention, and revenue growth.
• Excellent written and verbal English communication.

Responsibilities

• Act as primary contact for a portfolio, coordinating client expectations and lab timelines.
• Own commercial health, renewals, retention, and Net Revenue Retention.
• Identify cross-sell opportunities and account expansion.
• Coordinate multiple projects with clients and internal teams.
• Handle escalations with professionalism to protect long-term partnerships.
• Maintain client records in HubSpot and track revenue forecasts.
• Monitor KPIs like reorder rates, churn, and satisfaction.

Skills

Account management

Client relationship management

English communication

Tools

HubSpot CRM

Job description

Huzzle.com is seeking an Account Manager to serve as the strategic bridge between clients and laboratory operations. This is a commercially-driven, relationship-focused role in a technical, regulated B2B environment, requiring strong organization and communication to drive retention and growth.

You will manage client expectations, coordinate lab timelines, and collaborate with cross-functional teams across time zones. Remote-friendly, with US CT hours overlap as needed.