Remote 3rd Line IT Engineer — MSP & Azure Expert

UPTIME; South Africa; Remote; ZAR 348,000 - 580,000; Full time

Benefits offered by this job

Company-funded training

Remote work with full kit

Cross-border collaboration

Diversity and inclusion culture

Job summary

UPTIME seeks a Level 3 Engineer for its remote Service Team to provide expert remote and telephone support to UK clients. You will escalate complex issues, guide junior engineers, and contribute to project deployments ensuring smooth transitions into BAU.

The role emphasizes Microsoft/Azure, networking, and security in a fast-paced multi-client MSP environment. Hours align with UK time, remote, with strong emphasis on client communication, ticketing (ConnectWise), and mentoring teammates.

Qualifications

• 2+ years experience as a level 3 engineer in MSP/multi-client environments.
• Experience delivering projects into BAU, migrations, and cloud transitions.
• Hands-on with Microsoft technologies (365, Azure AD, Entra, InTune, Windows Server, AD, PowerShell).
• Strong client-facing communication and ability to mentor others.

Responsibilities

• Serve as a Level 3 escalation point and guide engineers on complex issues.
• Support remote/telephone-based technical support for UK clients.
• Contribute to deployments and transition into BAU, including migrations and new infra deployments.

Skills

Strong communication

Level 3 support

MS 365 / Azure / InTune

Networking & security

Project delivery

ConnectWise ticketing

Education

AZ-104

MS-100

MS-101

MCSA/MCSE

Microsoft 365 Administrator Expert

CompTIA Network+ or Security+

CCNA

VMware / Citrix / Hyper‑V / SCCM / Azure certifications

Tools

ConnectWise

Fortinet

Cisco Firewalls

VMware

Citrix

Hyper‑V

SCCM

Azure

Job description

UPTIME seeks a Level 3 Engineer for its remote Service Team to provide expert remote and telephone support to UK clients. You will escalate complex issues, guide junior engineers, and contribute to project deployments ensuring smooth transitions into BAU.

The role emphasizes Microsoft/Azure, networking, and security in a fast-paced multi-client MSP environment. Hours align with UK time, remote, with strong emphasis on client communication, ticketing (ConnectWise), and mentoring teammates.