Relief Lodge Manager - Luxury Game Reserve

Kendrick Recruitment; Hazyview; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Kendrick Recruitment seeks a Relief Lodge Manager for a Luxury Game Reserve in Hazyview, Mpumalanga. This role stepping in for the permanent team ensures seamless luxury hospitality and operational integrity.

The ideal candidate offers strong leadership, extensive lodge operations experience, and a hands-on management approach to staff, costs and guest satisfaction in a safari setting.

Qualifications

• Previous lodge/relief lodge management experience.
• Experience in luxury lodge or safari environments advantageous.
• Strong leadership and people-management skills.

Responsibilities

• Assume responsibility for the overall lodge operation during relief periods.
• Maintain high standards of luxury hospitality and guest service.
• Oversee daily lodge operations, ensuring all departments function efficiently.
• Lead, support and motivate the lodge team, fostering a professional and positive working environment.
• Monitor guest satisfaction and ensure that individual guest needs are consistently anticipated and met.
• Assist with staff management, including scheduling, performance and operational support.
• Ensure lodge standards, procedures and company policies are consistently maintained.
• Work closely with departmental heads to ensure seamless communication and operational continuity.
• Assist with stock control, cost management and general administrative duties.
• Handle guest queries, concerns and operational challenges professionally and efficiently.
• Maintain strong relationships with guests, staff and suppliers.
• Represent the property in a professional manner at all times.

Skills

Leadership

Guest relations

Operations management

Staff management

Problem solving

Education

Hospitality qualifications

Job description

Kendrick Recruitment seeks a Relief Lodge Manager for a Luxury Game Reserve in Hazyview, Mpumalanga. This role stepping in for the permanent team ensures seamless luxury hospitality and operational integrity.

The ideal candidate offers strong leadership, extensive lodge operations experience, and a hands-on management approach to staff, costs and guest satisfaction in a safari setting.