Relief Lodge Manager – Hazyview | Lb

HotelJobs; Hazyview; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Kendricks Recruitment is seeking an experienced Relief Lodge Manager to join a prestigious luxury game reserve in Hazyview, Mpumalanga. The role covers relief periods and requires strong leadership and guest-focused service.

You will oversee daily lodge operations, mentor staff, maintain high standards, manage guest needs, and ensure seamless communication with department heads. This is an opportunity to lead in a premium safari environment.

Qualifications

• Previous experience in a Lodge Manager or similar senior hospitality role.
• Experience in luxury lodges, game reserves or safari environments is advantageous.
• Strong leadership and people-management skills.
• Excellent guest relations and communication abilities.
• Strong organisational and problem-solving skills.
• Calm, professional and decisive under pressure.
• Hands-on approach to lodge operations.
• High level of professionalism, discretion and attention to detail.
• Valid driver’s licence.
• Hospitality qualifications would be advantageous.

Responsibilities

• Oversee overall lodge operations during relief periods.
• Maintain luxury guest service standards.
• Lead and motivate the lodge team for a professional environment.
• Monitor guest satisfaction and anticipate guest needs.
• Assist with staff scheduling, performance and operational support.
• Ensure compliance with lodge standards and company policies.
• Coordinate with departmental heads for seamless communication.
• Assist with stock control, cost management and admin duties.
• Handle guest queries and operational challenges professionally.
• Maintain relationships with guests, staff and suppliers.
• Represent the property professionally at all times.

Skills

Leadership

Guest relations

Staff management

Communication

Organisational skills

Problem-solving

Calm under pressure

Attention to detail

Hands-on approach

Driver's license

Education

Hospitality qualifications

Job description

Relief Lodge Manager – Hazyview

Kendrick Recruitment is seeking an experienced and capable Relief Lodge Manager to join a prestigious luxury game reserve in Hazyview; Mpumalanga.

Key Responsibilities

• Assume responsibility for the overall lodge operation during relief periods.


• Maintain high standards of luxury hospitality and guest service.


• Oversee daily lodge operations, ensuring all departments function efficiently.


• Lead; support and motivate the lodge team, fostering a professional and positive working environment.


• Monitor guest satisfaction and ensure that individual guest needs are consistently anticipated and met.


• Assist with staff management, including scheduling, performance and operational support.


• Ensure lodge standards, procedures and company policies are consistently maintained.


• Work closely with departmental heads to ensure seamless communication and operational continuity.


• Assist with stock control, cost management and general administrative duties.


• Handle guest queries, concerns and operational challenges professionally and efficiently.


• Maintain strong relationships with guests, staff and suppliers.


• Represent the property in a professional manner at all times.

Requirements

• Previous experience in a Lodge Manager, Relief Lodge Manager, Assistant Lodge Manager or similar senior hospitality position.


• Experience within a luxury lodge, game reserve or safari environment would be highly advantageous.


• Strong leadership and people-management skills.


• Excellent guest relations and communication abilities.


• Strong organisational and problem-solving skills.


• Ability to remain calm, professional and decisive under pressure.


• A hands-on approach to lodge operations.


• High level of professionalism, discretion and attention to detail.


• Valid driver's licence.


• Relevant hospitality qualifications would be advantageous.

Package

• Salary: Negotiable depending on experience


• Location: Hazyview, Mpumalanga


• Property: Luxury Game Reserve