Luxury Lodge Operations Lead - Relief Manager

HotelJobs; Hazyview; Presencial; ZAR 420 000 - 600 000; Tempo integral

Resumo da oferta

Kendricks Recruitment is seeking an experienced Relief Lodge Manager to join a prestigious luxury game reserve in Hazyview, Mpumalanga. The role covers relief periods and requires strong leadership and guest-focused service.

You will oversee daily lodge operations, mentor staff, maintain high standards, manage guest needs, and ensure seamless communication with department heads. This is an opportunity to lead in a premium safari environment.

Qualificações

• Previous experience in a Lodge Manager or similar senior hospitality role.
• Experience in luxury lodges, game reserves or safari environments is advantageous.
• Strong leadership and people-management skills.
• Excellent guest relations and communication abilities.
• Strong organisational and problem-solving skills.
• Calm, professional and decisive under pressure.
• Hands-on approach to lodge operations.
• High level of professionalism, discretion and attention to detail.
• Valid driver’s licence.
• Hospitality qualifications would be advantageous.

Responsabilidades

• Oversee overall lodge operations during relief periods.
• Maintain luxury guest service standards.
• Lead and motivate the lodge team for a professional environment.
• Monitor guest satisfaction and anticipate guest needs.
• Assist with staff scheduling, performance and operational support.
• Ensure compliance with lodge standards and company policies.
• Coordinate with departmental heads for seamless communication.
• Assist with stock control, cost management and admin duties.
• Handle guest queries and operational challenges professionally.
• Maintain relationships with guests, staff and suppliers.
• Represent the property professionally at all times.

Conhecimentos

Leadership

Guest relations

Staff management

Communication

Organisational skills

Problem-solving

Calm under pressure

Attention to detail

Hands-on approach

Driver's license

Formação académica

Hospitality qualifications

Descrição da oferta de emprego

Kendricks Recruitment is seeking an experienced Relief Lodge Manager to join a prestigious luxury game reserve in Hazyview, Mpumalanga. The role covers relief periods and requires strong leadership and guest-focused service.

You will oversee daily lodge operations, mentor staff, maintain high standards, manage guest needs, and ensure seamless communication with department heads. This is an opportunity to lead in a premium safari environment.