Regional Service Excellence Leader

Barloworld Equipment (Pty) Ltd; Kathu; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Barloworld Equipment (Pty) Ltd is seeking a regional service leader to manage the service support function for the Kathu region. You will drive warranty administration, governance, and service quality, while supporting field/workshop operations to meet productivity and customer-satisfaction targets.

The role requires an Artisan or engineering diploma/degree, 5+ years in a customer-facing management role, and travel willingness. ISO/QMS knowledge and EB driver’s licence are preferred.

Qualifikationen

• Qualified Artisan or engineering diploma/degree.
• Minimum 5 years management experience in the customer interface.
• Basic management qualification.
• Proficient in MS Project and MS Office.
• Warranty and quality admin experience.
• Willingness to travel.
• Medically fit.
• Code EB drivers’ licence.

Aufgaben

• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain).
• Performance management of regional team.
• Competency development of regional team.
• Staffing and safety of regional team and environment.
• Achievement of regional / value stream service team financial targets and KPI’s.

Kenntnisse

Warranty admin experience

Customer interface management

Willingness to travel

Ausbildung

Qualified Artisan or Engineering Diploma / Degree

Tools

MS Project

MS Office

Jobbeschreibung

Barloworld Equipment (Pty) Ltd is seeking a regional service leader to manage the service support function for the Kathu region. You will drive warranty administration, governance, and service quality, while supporting field/workshop operations to meet productivity and customer-satisfaction targets.

The role requires an Artisan or engineering diploma/degree, 5+ years in a customer-facing management role, and travel willingness. ISO/QMS knowledge and EB driver’s licence are preferred.