Earthmoving Service Lead — Safety, Quality & Growth

Barloworld Equipment (Pty) Ltd; Springbok; Sur place; ZAR 900 000 - 1 300 000; Plein temps

Résumé du poste

Barloworld Equipment (Pty) Ltd in South Africa seeks an experienced supervisor to lead a team of artisans in the maintenance and repair of earthmoving equipment. You will ensure safety, uphold OEM guidelines, and drive quality and warranty processes while developing the team.

Requirements include a Trade Test, 6+ years as Caterpillar mechanic post-apprenticeship, 4+ years Caterpillar component rebuild exposure, and strong reporting and leadership skills along with a valid driver’s license.

Qualifications

• Trade Test qualified in relevant trade (e.g., Diesel Mechanic/Earthmoving).
• Minimum of 6 years’ experience as Caterpillar general mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a supervisor, team leader, or performing duties as a service planner.
• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
• Applicable product knowledge and OEM warranty systems familiarity.
• Well-embedded component-specific technical knowledge and skills.
• Proven ability to produce technical reports and customer interactions.

Responsabilités

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment.
• Create a safe environment by performing daily risk assessments and toolbox inspections.
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• On-the-job supervision and contamination control.
• Liaise with service management to ensure outputs are met and service audits pass.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and control of productive time.
• Initiating jobs, quoting repairs and rebuilds, ordering parts, and booking labour per Caterpillar guidelines.

Connaissances

Leadership

Troubleshooting

Report writing

Communication

Customer interaction

Dyno testing

Caterpillar knowledge

Root cause analysis

Re-usability guidelines

OEM warranty systems

Formation

Trade Test

Outils

MS Office

SIS

ET

SAP

CRM

Description du poste

Barloworld Equipment (Pty) Ltd in South Africa seeks an experienced supervisor to lead a team of artisans in the maintenance and repair of earthmoving equipment. You will ensure safety, uphold OEM guidelines, and drive quality and warranty processes while developing the team.

Requirements include a Trade Test, 6+ years as Caterpillar mechanic post-apprenticeship, 4+ years Caterpillar component rebuild exposure, and strong reporting and leadership skills along with a valid driver’s license.