Field Diagnostics & Technical Support Specialist

Barloworld Equipment (Pty) Ltd; Noord-Kaap; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd is seeking a skilled Artisan to provide expert technical support on product issues and warranty resolutions. You will collaborate with Service Engineering, ensure product health, and deliver end-user acceptance with cost efficiency.

You will compile reports, present issues to management, and train end users. Proficiency in warranty processes, failure analysis, and field service is essential for success in this role.

Qualifications

• Trade qualification with at least 5 years' experience as a mechanic.
• Experience in technical report writing and warranty handling.
• Good understanding of failure analysis and service processes.

Responsibilities

• Provide expert technical support for product issues and warranty resolutions.
• Collaborate with service engineering to improve product health.
• Deliver end-user training and share knowledge on resolutions.
• Prepare informative product issue reports for management.
• Present issues to Caterpillar and management as required.
• Ensure adherence to Service Letter guidelines for issue resolution.
• Coordinate planning and prioritization of field service jobs.
• Maintain effective self-management and performance ownership.
• Work with Service Technician Workbench and related tools.

Skills

Technical report writing

Warranty process knowledge

Troubleshooting

Failure analysis

Field service experience

Communication skills

Planning and prioritizing

Interpersonal skills

Product knowledge

Education

Qualified Artisan

Tools

MS Office

SIS ET

SAP proficiency

SIS STW

Flashnet

Job description

Barloworld Equipment (Pty) Ltd is seeking a skilled Artisan to provide expert technical support on product issues and warranty resolutions. You will collaborate with Service Engineering, ensure product health, and deliver end-user acceptance with cost efficiency.

You will compile reports, present issues to management, and train end users. Proficiency in warranty processes, failure analysis, and field service is essential for success in this role.