Regional Operations Leader — Multi-Unit Retail Excellence

OttoBauthentic; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

OttoBauthentic is seeking an experienced Regional Coach in Cape Town to manage operational excellence across multiple restaurant locations. The ideal candidate will have over 5 years of leadership experience in multi-unit operations, with proven skills in financial oversight, talent development, and operational compliance. Responsibilities include leading Area Coaches, ensuring continuous performance improvement, and fostering a high-performance culture. Strong analytical skills and business acumen in restaurant management are essential.

Qualifications

• 5-7+ years senior multi-unit operations leadership experience in retail or large-scale service environments.
• Proven ability to lead regional restructures and performance frameworks.
• Demonstrated track record of P&L and KPI management.

Responsibilities

• Lead operational excellence and people development across the region.
• Ensure compliance with operational standards and financial delivery.
• Drive talent development and succession planning for staff.

Skills

Operational expertise

Financial and analytical capability

Leadership and talent development

Effective communication

Education

Tertiary qualification in Business or related field

Formal executive-level strategic qualification

Job description

OttoBauthentic is seeking an experienced Regional Coach in Cape Town to manage operational excellence across multiple restaurant locations. The ideal candidate will have over 5 years of leadership experience in multi-unit operations, with proven skills in financial oversight, talent development, and operational compliance. Responsibilities include leading Area Coaches, ensuring continuous performance improvement, and fostering a high-performance culture. Strong analytical skills and business acumen in restaurant management are essential.