Regional Banking Operations Leader

Fidelity Services Group; Wes-Kaap; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Fidelity Services Group is seeking a regional operations specialist to oversee banking variances, incident management, and cross-branch process improvements. The role requires proactive investigation, staff management, and strong communication with banks, auditors, and senior management.

The candidate must handle high-pressure environments, travel within the region, and ensure accurate reporting and client satisfaction while driving regional dashboards and audits.

Qualifications

• Matric (Grade 12) is required and stress management is essential.
• PSIRA Grade C registration is mandatory.
• Industry experience is required and own transport is essential.

Responsibilities

• Investigate regional variances in banking and processing.
• Report irregularities to management and ensure accurate incident records.
• Communicate with clients and provide timely feedback on queries.
• Maintain regional dashboards and reporting per auditing standards.
• Assist with regional audits, payroll, and appointments.
• Manage branch CLOs and ensure consistency in the province.
• Travel to branches for emergencies and training within the region.

Skills

Stress management

People management

Time management

Travel willingness

Communication

Disciplinary handling

Client liaison

Interpersonal skills

IR/HR liaison

Problem solving

Criminal clearance

MS Office

Education

Matric (Grade 12)

PSIRA Grade C

Tools

MS Office (Word, Excel, Outlook)

Job description

Fidelity Services Group is seeking a regional operations specialist to oversee banking variances, incident management, and cross-branch process improvements. The role requires proactive investigation, staff management, and strong communication with banks, auditors, and senior management.

The candidate must handle high-pressure environments, travel within the region, and ensure accurate reporting and client satisfaction while driving regional dashboards and audits.