Branch Security & Operations Leader

Fidelity Services Group; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Fidelity Services Group (Nelspruit CIT branch) seeks an experienced security operations leader to oversee branch efficiency and ensure site-specific security requirements are met. The role reports to the Regional General Manager and focuses on service delivery, staff performance, and client satisfaction.

Responsibilities include maintaining client relations, evaluating service levels, and delivering timely reports while coordinating with senior management. Relocation flexibility is preferred.

Qualifications

• Matric, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate.

Responsibilities

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Skills

People management

Administration

Interpersonal communication

Client liaison

Planning

Leadership

Organisational skills

Analytical thinking

Team player

Education

Matric certificate

PSIRA Grade A registration

Accreditation

Tools

Microsoft Office

Job description

Fidelity Services Group (Nelspruit CIT branch) seeks an experienced security operations leader to oversee branch efficiency and ensure site-specific security requirements are met. The role reports to the Regional General Manager and focuses on service delivery, staff performance, and client satisfaction.

Responsibilities include maintaining client relations, evaluating service levels, and delivering timely reports while coordinating with senior management. Relocation flexibility is preferred.