Receptionist - UPD Port Elizabeth

Clicks Group Limited; Gqeberha; On-site; ZAR 111,600 - 167,400; Full time

Job summary

A leading retail company is seeking a permanent Receptionist for their Gqeberha branch. The role involves managing the reception area, providing administrative support, and ensuring excellent customer service. Candidates should have at least 1 year of experience in a similar role and a relevant educational background. This position is crucial for creating a welcoming environment for visitors and managing communications efficiently.

Qualifications

• Minimum 1 year relevant customer service experience.
• Minimum 1 year switchboard/receptionist experience.

Responsibilities

• Manage the reception area and provide administrative support.
• Answer and address incoming phone calls in a timely manner.
• Sort and distribute incoming mail and prepare outgoing mail.

Skills

Effective communication skills - oral & written

Knowledge of customer service principles and practices

Computer skills, including spreadsheet and word processing

Education

Matric or NQF level 4

Tools

Computers and relevant software applications

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at our Port Elizabeth branch and will report to the Branch Manager.

Role Purpose:

To manage the reception area and provide administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.

Role Objectives:

• Receiving Clients as per the set SOP
• Greet visitors appropriately
• Determine visitor needs in a professional manner
• Maintain visitor register
• Offer refreshments to visitors where appropriate
• Direct visitors to correct person
• Ensure back-up when absent from reception desk

Answer Phone Calls

• Answer and address incoming phone calls in a timely and polite manner
• Clearly determine the purpose of the call
• Deal with queries and provide correct information
• Forward calls to appropriate person
• Take and deliver messages accurately and completely

Manage Mail

• Sort and distribute incoming mail
• Prepare outgoing mail for pick-up or courier

Administration/Clerical Support

• Perform day-to-day administrative functions, e.g., ordering of stationery, collating data, and any other applicable admin functions
• Maintain equipment and report any malfunctions, e.g., KABA, Turnstile report, etc.
• Book meeting rooms and sending booking confirmation to participants
• Assist with Labour broker or service provider Kaba enrollment, etc., and work hand-in-hand with labour broker admin team with Edma time and attendance
• Assist with any ad-hoc admin duties assigned

Experience and Education:

• Matric or NQF level 4
• Minimum 1 year relevant customer service experience
• Minimum 1 year switchboard/receptionist experience

Job-related knowledge

• Knowledge of computers and relevant software applications
• Knowledge of customer service principles and practices
• Effective communication skills - oral & written
• Computer skills, including the ability to do spreadsheet and word processing
• First Call resolution