Receptionist - Maternity Cover In Cape Town Office

Smartrecruiters, Inc.; Cape Town; Hybride; ZAR 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Health benefits

Hybrid work model

Career growth

Competitive salary

Résumé du poste

Smartrecruiters, Inc. in Cape Town is seeking an organized and guest-focused Hybrid Hotel Front Desk Supervisor to lead front desk operations, manage check-ins and check-outs, and elevate guest experiences.

You will supervise a team of agents, coordinate with other departments, and balance on-site leadership with strategic remote responsibilities in a dynamic environment. The ideal candidate will have supervisory experience, excellent customer service, and proficiency with hotel management

Qualifications

• Experience in front desk operations with supervisory responsibilities preferred.
• Excellent customer service and communication skills required.
• Proficiency with hotel management software and booking systems.
• Ability to multitask and stay calm under pressure in a busy environment.
• Strong organizational skills for managing front office tasks.

Responsabilités

• Supervise and train front desk staff to deliver courteous and efficient service.
• Manage guest arrivals and departures, process payments, and maintain records.
• Address and resolve guest inquiries and complaints promptly.
• Coordinate with other hotel departments to ensure seamless experiences for guests.
• Implement and monitor front desk procedures and contribute to operational improvements.

Connaissances

Supervisory experience

Customer service

Communication

PMS software

Booking systems

Organizational skills

Outils

PMS software

Booking systems

Description du poste

Our client is seeking an organized and guest-focused Hybrid Hotel Front Desk Supervisor to join their esteemed team in Cape Town. This role is crucial for ensuring the smooth operation of the front desk, providing exceptional guest service, and supervising a team of front desk agents. You will be responsible for managing check-ins and check-outs, handling guest inquiries and complaints, and ensuring all front office operations align with the hotel's standards of excellence. This hybrid position offers a blend of on-site leadership and strategic remote responsibilities, making it ideal for a professional looking for a dynamic work environment that combines team interaction with focused operational management.

Key Responsibilities

• Supervise and train front desk staff, ensuring they provide courteous and efficient service to guests.
• Manage guest arrivals and departures, processing payments and maintaining accurate records.
• Address and resolve guest issues and complaints promptly and professionally to ensure satisfaction.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Implement and monitor front desk procedures, contributing to operational improvements.

Requirements

• Previous experience in hotel front desk operations, with supervisory experience strongly preferred.
• Excellent customer service and communication skills.
• Proficiency with hotel management software and booking systems.
• Ability to multitask and remain calm under pressure in a busy environment.
• Strong organizational skills and attention to detail for managing front office tasks.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for professional growth within the hotel group.
• A dynamic and collaborative work environment.
• Hybrid work model offering flexibility.