Receptionist

Dream job Link; Johannesburg; On-site; ZAR 181,000 - 221,000; Full time

Job summary

Gauteng Department of Community Safety in Johannesburg is seeking a friendly Receptionist to manage our front-of-house operations. You will welcome visitors, direct them to the appropriate offices, and handle incoming calls while maintaining confidentiality and professionalism.

The role requires excellent customer service, strong communication skills, and good organizational ability. Basic computer skills (MS Word, Excel, Outlook) and SA citizenship with a clean record are essential.

Qualifications

• Experience: No previous work experience required; entry-level applicants are encouraged to apply.
• Computer literacy: Proficient in MS Word, MS Excel, and MS Outlook/Email.
• Citizenship & Clearances: Valid South African citizenship with clean criminal, credit, and qualification verification records.

Responsibilities

• Welcome visitors and direct them to the correct offices.
• Handle incoming telephone inquiries and relay messages accurately.
• Manage executive diary schedules and arrange appointments.
• Maintain a tidy front desk, registers, and photocopy/printing equipment.

Skills

Customer orientation

Communication skills

Organizational ability

Computer literacy

Job description

Employer: Gauteng Department of Community Safety

Directorate: Professional Services

Reference Number: REFS/056955

Number of Posts: 1

Package: R201 093.00 per annum (Including Applicable Public Service Benefits)

Posting Date: October 2026 | Closing Date: 09 November 2026

About the Department of Community Safety

The Gauteng Department of Community Safety is dedicated to building safer communities, improving civilian oversight over law enforcement agencies, and promoting social crime prevention across the Gauteng province. Our daily work connects us with community policing forums, municipal authorities, law enforcement officers, non-governmental organizations, and members of the public.

Within our Directorate of Professional Services, administrative efficiency, executive support, and polished public relations are essential to maintaining smooth operations and high stakeholder confidence. We are currently seeking a warm, professional, and well-organized Receptionist to manage our front-of-house operations in Johannesburg.

If you possess a high customer service orientation, excellent communication skills, and a genuine desire to represent a public sector organization with pride, this is an outstanding opportunity to launch your public service career.

Public Sector Jobs

What the Role is All About

As a Receptionist in the Department of Community Safety, you are the face and voice of the organization. You are often the very first person a member of the public, an executive guest, or a government official encounters when contacting our offices.

Your main goal is to create a welcoming, secure, and professional environment at the main reception area. You will welcome walk-in visitors, direct clients to the appropriate offices, manage incoming telephonic inquiries, coordinate executive appointment schedules, and handle front-desk documentation. Because this role directly supports the executive authority and senior leadership, maintaining confidentiality, remaining calm under pressure, and demonstrating impeccable customer care are essential to your success.

Office Supplies Subscription

Key Duties & Operational Responsibilities

1. Reception Management & Customer Relations

• Welcome all visitors, officials, and members of the public with warmth, respect, and professional dignity.
• Receive and direct clients safely to the office of the executive authority or designated meeting spaces.
• Provide accurate, polite general information regarding departmental services while routing complex matters to appropriate specialists.
• Maintain a clean, tidy, professional, and organized reception area at all times.

2. Telephone Operations & Communication

• Record accurate, complete messages and transfer calls efficiently to the relevant role players or business units.
• Liaise effectively with both internal staff members and external stakeholders to facilitate smooth communication flow.

3. Executive Diary & Schedule Coordination

• Assist with managing and updating the daily diary of the executive authority.
• Compile clear daily and weekly appointment schedules for executive management.
• Confirm meeting venues, times, and participant details prior to scheduled appointments.

4. Access Control, Records & Office Equipment Operations

• Maintain and control the official visitor register, ensuring that every guest is properly logged in accordance with departmental security protocols.
• Operate daily front-office equipment, including photocopiers, scanners, multi-function printers, and fax machines.
• Receive, log, and dispatch incoming and outgoing hand deliveries, mail packages, and routine documents.
• Office Supplies Subscription

What We Are Looking For

Minimum Entry Requirements

• Experience: No previous work experience is required. Entry-level candidates who demonstrate strong organizational discipline and client-care skills are encouraged to apply.
• Computer Literacy: Good working knowledge of basic computer applications (MS Word, MS Excel, MS Outlook/Email).
• Citizenship & Clearances: Valid South African citizenship with clean criminal, credit, and qualification verification records.

Core Competencies & Personal Attributes

• Customer Orientation: Excellent interpersonal skills, a patient and empathetic approach, and a strong service mindset.
• Communication Skills: Good spoken and written English, comfortable communicating with people from diverse backgrounds, and polite telephone etiquette.
• Organizational Ability: Methodical approach to maintaining registers, managing appointment schedules, and tracking correspondence.
• Attributes: Self-driven, reliable, presentable, punctual, and able to maintain confidentiality and professionalism under busy conditions.

Employment Equity & Diversity Commitment

The Department of Community Safety is an equal opportunity and gender-sensitive employer committed to building a representative workforce aligned with the Constitution and the Employment Equity Act.

• Targeted Groups: We actively encourage youth, people with disabilities, Coloured, Indian, and White candidates to apply to support our transformation objectives.
• Disability Confirmation: Applicants applying as persons with disabilities must attach confirmation of disability from a registered medical practitioner to their application.