Reception Administrator - Patient Administration

Mediclinic International; Bethlehem; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Mediclinic Hoogland in Bethlehem, South Africa, is seeking a receptionist to assist patients with admissions and discharges in a professional manner, helping to prevent operational and financial risks while exceeding client expectations.

The role requires Grade 12 or equivalent education, experience in reception within a private healthcare setting is preferred, and familiarity with AS400 patient administration systems, ICD/CPT codes, and medical aid procedures. On-site, permanent position.

Qualifications

• Essential education: Grade 12 or equivalent.
• Desired education: None.
• Essential minimum experience: None.
• Desired experience: Reception administration experience; Private healthcare facility experience.

Responsibilities

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure.
• Identify and prevent financial risks by adhering to policies and procedures.
• Ensure an effective discharge process as per the Patient Administration Manual.

Skills

Debtpack Enquiry

Admission processes

Bed functions

Discharge processes

Anatomy terminology

Switchboard systems

Patient confidentiality

Cash handling

Blacklisted patients

Bed overrides

ICD codes

CPT codes

Medical Aid Schemes

WCA processes

Financial risks awareness

Education

Grade 12 or equivalent

Tools

AS400

Job description

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Mediclinic Hoogland| Bethlehem | South Africa

Closing date: 15/10/2026
Number of positions: 1
Recruiter name: Tebello Sekhoto
Reference number: 74516
Workplace Type:On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

KEY RESPONSIBILITY AREAS

Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure

Identify and prevent financial risks by adhering to policies and procedures

Ensure an effective discharge process as per the Patient Administration Manual

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

REQUIRED JOB SKILLS AND KNOWLEDGE

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
• Admission; Bed functions; Preparation for next day and discharge processes
• Anatomy (including terminology)
• Hospitals switchboard systems
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
• Patient admin programmes on the AS400 system
• ICD and CPT codes
• Medical Aid Schemes and the Private healthcare environment
• Workmans Compensation Act (WCA) processes; procedures and policies
• Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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