Real Estate Community Manager

Placements24; Soweto; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Professional development opportunities

Job summary

Placements24 seeks a Real Estate Community Manager for a fully remote role, focusing on resident experience in Soweto, Gauteng, ZA. You will be the main point of contact for residents, coordinating communications, events, and feedback to elevate living conditions across managed properties.

The role requires excellent interpersonal skills, proactive problem-solving, and the ability to build relationships virtually.

Qualifications

• Experience in community management or related fields.
• Excellent interpersonal and communication abilities.
• Strong organizational and event-planning skills.
• Proficiency with digital communication tools and social media.

Responsibilities

• Develop and implement community engagement initiatives and events (virtual and in-person where feasible).
• Serve as primary liaison between residents and property management, handling inquiries and requests promptly.
• Manage resident communications including newsletters and digital boards.
• Facilitate conflict resolution among residents in a fair manner.
• Gather resident feedback to improve services and programming.
• Oversee onboarding for new residents and maintain a welcoming atmosphere.
• Collaborate with maintenance teams to resolve facility issues.
• Develop and manage budgets for community events and activities.
• Leverage technology to facilitate remote community building and communication.

Skills

Community management

Resident relations

Interpersonal skills

Communication skills

Conflict resolution

Event planning

Digital communication tools

Remote work

Empathy

Education

High school diploma or equivalent

Certifications in relevant fields advantageous

Tools

Property management software

Job description

About the Role

Our client, a progressive property management company focused on enhancing resident experience, is seeking a highly engaging and organized Real Estate Community Manager for a fully remote position. This role is central to fostering a vibrant and supportive living environment within their managed residential properties, primarily serving residents in areas like Soweto, Gauteng, ZA. You will be the primary point of contact for residents, responsible for managing communications, organizing community events, addressing concerns, and promoting a positive atmosphere. Success in this remote role hinges on exceptional interpersonal skills, proactive problem-solving, and the ability to build strong relationships virtually. You will play a key part in resident satisfaction and retention, ensuring our client's properties are desirable places to live.

Key Responsibilities

• Develop and implement community engagement initiatives and events (virtual and, where feasible, in-person, with remote coordination).
• Serve as the primary liaison between residents and property management, addressing inquiries, complaints, and requests promptly and professionally.
• Manage resident communications, including newsletters, social media updates, and digital notice boards.
• Facilitate conflict resolution among residents in a fair and diplomatic manner.
• Gather resident feedback and use it to improve services and community programming.
• Oversee the onboarding process for new residents, ensuring a smooth transition.
• Maintain a positive and welcoming community atmosphere, promoting resident involvement and satisfaction.
• Collaborate with property maintenance teams to ensure timely resolution of facility issues.
• Develop and manage budgets for community events and activities.
• Leverage technology to facilitate remote community building and communication.

Requirements

• Proven experience in community management, resident relations, hospitality, customer service, or a related field.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Strong organizational and event planning abilities.
• Proficiency in using digital communication tools, social media platforms, and property management software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.
• Empathetic and proactive approach to resident needs and concerns.
• Understanding of the local community dynamics relevant to Soweto, Gauteng, ZA is a plus.
• High school diploma or equivalent; further education or certifications in relevant fields are advantageous.

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunity to make a significant impact on residents' living experience.
• Fully remote work arrangement offering excellent flexibility.
• Professional development opportunities.
• Be part of a supportive and forward-thinking company culture.