Public Areas Supervisor – Luxury Hotel Service

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Fairmont Hotels & Resorts in Cape Town is seeking a Public Areas Attendant with supervisory experience to ensure the highest level of cleanliness in guest public areas and to provide exceptional service day and night.

The role requires English fluency, at least a high school qualification, and 2+ years in a hotel housekeeping supervisory position. Strong organizational and training skills are essential, along with familiarity with Opera Cloud PMS and MS Office.

Qualifications

• Fluency in English (verbal & written) essential.
• High school qualification preferred.
• Minimum 2 years experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills; strong organizational, supervisory and communication abilities.
• Experience with Hotel Property Management System, Opera Cloud desirable.
• Ability to multitask and prioritise responsibilities.
• Excellent knowledge of MS Word, Excel, PowerPoint and Internet usage.

Responsibilities

• Sign in/out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update daily public areas checklist.
• Keep supply closet and stores organized and clean.
• Report equipment issues and safety hazards.
• Assist guests and colleagues courteously.
• Attend trainings and pre-shift briefings.
• Ensure proper handover between shifts.

Skills

Fluency in English

Organizational skills

Supervisory skills

Communication skills

Multitasking

Education

High school qualification

Tools

Opera Cloud PMS

Microsoft Word

Excel

PowerPoint

Job description

Fairmont Hotels & Resorts in Cape Town is seeking a Public Areas Attendant with supervisory experience to ensure the highest level of cleanliness in guest public areas and to provide exceptional service day and night.

The role requires English fluency, at least a high school qualification, and 2+ years in a hotel housekeeping supervisory position. Strong organizational and training skills are essential, along with familiarity with Opera Cloud PMS and MS Office.