Provident Fund Administrator

redember-recruitment; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Red Ember Recruitment is seeking a Provident Fund Administrator in Cape Town to manage withdrawals, retirements, and member records. You will process claims, upload new provident members, and handle routine fund queries with accuracy and timeliness.

The role requires 3–5 years’ experience in fund administration, strong MS Office skills, and excellent organizational abilities to work under pressure in a deadline-driven environment.

Qualifications

• Experience in a fund administration environment is required.
• 3-5 years’ experience capturing and processing fund claims.
• Proficiency with MS Office, especially Word/Excel/Outlook/Teams.

Responsibilities

• Process fund withdrawals and retirements promptly.
• Process unclaimed benefit claims as forms arrive.
• Upload qualifying new Provident members to payroll when received.
• Follow-up on outstanding selection forms.
• Distribute and file new member certificates appropriately.
• Handle fund queries from members and employers.
• Maintain monthly reports and paid-up claims reports timeously.
• Generate and manage monthly contribution reports.

Skills

MS Office

Organisational skills

Communication skills

Interpersonal skills

Ability to work under pressure

Attention to detail

Education

Grade 12

Tertiary qualification (advantage)

Tools

MS Word

MS Excel

Outlook

Teams

Job description

Red Ember Recruitment is recruiting for a Provident Fund Administrator for our client in Cape Town.

Requirements

• Process all fund withdrawals and retirements
• Process Unclaimed Benefit claims forms as they are received
• Uploading all qualifying new Provident members onto the payroll as soon as the contract received
• Follow-up for outstanding selection forms
• Ensure new member certificates are distributed and filed accordingly
• Handle fund queries
• Manage the paid‑up claims report s timeously
• Manage and maintain monthly reports
• Manage monthly contribution reports

Competencies:

• Computer literate in MS Office
• Excellent organisational and communication skills
• Strong interpersonal skills
• Able to work under pressure in a deadline orientated and demanding environment
• Attention to detail

Key Requirements:

• Grade 12
• A formal tertiary qualification would be an advantage.
• 3-5 years’ experience in a fund administration environment
• 3-5 years’ experience of capturing and processing fund claims
• MS Office (Word, Excel, Outlook and Teams)