Property Portfolio Manager

Vacancies; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Vacancies in Cape Town seeks a Property Portfolio Manager to oversee daily operations for a portfolio of rental properties, handle guest needs, and ensure timely maintenance and high listing standards.

You will onboard new properties, coordinate maintenance, manage cleaning, guest check-ins/outs, and communicate with management to keep operations smooth.

Responsibilities

• Onboard new properties with full inventory and photos for owner records.
• Coordinate improvements to meet Airbnb-ready standards.
• Schedule routine maintenance and inspections.
• Oversee laundry, linens, and cleaning readiness.
• Manage guest check-ins/outs and respond to inquiries.
• Prepare welcome gifts for guests.
• Notify management of repairs and schedule contractor work.

Job description

Job Overview: Property Portfolio Manager will oversee daily operations at the client for a portfolio of rental properties (listings) assigned to the PPM. The employee will be responsible for maintaining property rentals, responding to guest needs and ensuring property maintenance and repairs are completed in a timely manner and that the standard required of the property is maintained.

Responsibilities

1. Onboarding of new properties

• Doing a full inventory at the time of receiving keys along with photos uploaded to the cloud andsending such to the owner as a record of how we received the property.
• Recommendations to owners on requirements and/or improvements to get the property Airbnbready and to meet the standards of a clients listing.
• Arranging and facilitating maintenance and improvements.
• Shopping for any inventory items required and receiving such items when out for delivery.
• Doing a full inventory and inspection of the property at such time that we completed all onboardingrequirements before expecting our first guest.

2. General Maintenance and Upkeep

• Scheduling routine maintenance and ensuring property maintenance is completed within a timely manner.
• Conduct regular property inspections and report findings to management.

3. Cleaning Operations

• Ensuring that laundry facilities within the managed properties are always well-maintained, fully operational and ready for guest arrivals.
• Ensuring that all linen and towels are labelled, accounted for, cleaned, prepped and ready for next guest check in

4. Guest Relations and check-ins

• Meeting guests in person for check-ins and check-outs.
• Ensure the property is ready and completing a 'ready for check-in checklist' for every check-in.
• Answering of any enquiries on Airbnb and WhatsApp communications
• Assisting guests with any overall requests or issues.
• Preparing and placing of 'welcome gifts and goodies' for guests.

5. Check-Outs

• Inspect property after every guest checks out.
• Notifying the management and maintenance team of work that is required
• Scheduling and facilitating maintenance work

6. General

• Prepacking of goody bags
• Scheduling check in and check outs to plan accordingly.
• Meeting contractors at the properties
• Shop for any items that need replacement
• Informing Management of any noticed damage, breakages or items of concern.

(only shortlisted candidates will be contacted)