Property Manager – Retail Shopping Centre

Excellerate JHI; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Excellerate JHI in Cape Town is seeking an experienced Property Manager to take ownership of the day-to-day management and performance of a retail shopping centre. This hands-on role requires balancing leasing, financial performance, tenant relationships, facilities oversight and team leadership.

You will protect and grow the centre's income, manage vacancies and renewals, control expenses, monitor arrears, ensure service providers meet standards, and maintain strong relationships with tenants,

Qualifications

• Minimum Grade 12.
• A relevant property, business or commercial tertiary qualification is preferred.
• Valid Fidelity Fund Certificate and compliance with PPRA requirements.
• At least 5–7 years' relevant experience in property or centre management.
• Proven retail shopping centre management experience.
• Valid driver’s license.

Responsibilities

• Manage vacancies, leasing activity and lease renewals.
• Support and implement the centre's leasing and tenant-mix strategy.
• Negotiate lease terms within approved mandates.
• Monitor tenant trading performance and identify risks or opportunities.
• Manage income, expenses, budgets and monthly financial performance.
• Monitor arrears and ensure follow-up and escalation.
• Reviewing and controlling operating expenditure.
• Overseeing facilities, maintenance, repairs and tenant installations.
• Managing service providers, contractors and service-level agreements.
• Ensuring compliance with OHS and other applicable statutory requirements.
• Preparing management reports and contributing to client and management meetings.
• Building strong relationships with tenants, brokers, clients and key stakeholders.
• Managing tenant queries and resolving operational or commercial issues.
• Leading and developing the centre management team.
• Ensuring that the centre is professionally managed, well maintained and commercially sustainable.

Skills

Retail property management

Budget management

Lease negotiations

Tenant relationships

Service providers management

OHS compliance

Team leadership

Excel

Property systems (SAP)

Education

Grade 12

Property/business qualification

Tools

Excel

SAP

MDA

Job description

Who we are

We are a leading real estate services company combining global standards with specialised local expertise to deliver high-performance property solutions for our clients.

We advise property owners and occupiers across the property lifecycle, including development, acquisition, disposal, leasing, valuation and property management.

Our commitment to quality, professionalism and service excellence sets us apart in the industry.

Why choose us

Join a forward-thinking property environment where commercial thinking, accountability and strong relationships matter.

You will work alongside experienced property professionals, manage a key retail asset and have the opportunity to make a direct impact on the centre's financial performance, tenant experience and overall operational success.

About the role

We are looking for an experienced and commercially minded Property Manager to take ownership of the day-to-day management and performance of a retail shoppingcentre.

This is a hands-on role requiring a strong all-round property professional who can balance leasing, financial performance, tenant relationships, facilities oversight, contractor management and team leadership.

You will be responsible for protecting and growing the income stream of the centre, managing vacancies and renewals, controlling operating expenditure, monitoring arrears, ensuring that service providers perform to standard, and maintaining strong relationships with tenants, brokers, clients and other stakeholders.

The successful candidate will be comfortable operating in a fast-paced retail environment and must be able to move confidently between financial, commercial, operational and people-related responsibilities.

Inherent requirements

• Minimum Grade 12.

• A relevant property, business or commercial tertiary qualification is preferred.

• Valid Fidelity Fund Certificate and compliance with applicable PPRA requirements.

• At least 5–7 years' relevant experience in property or centre management.

• Proven retail shopping centre management experience.

• Valid driver's licence.

Additional demonstrable requirements

• Strong commercial understanding of retail property management.

• Proven experience managing budgets, income, expenses and arrears.

• Strong understanding of lease agreements, renewals, vacancies and tenant installations.

• Experience engaging with tenants, brokers and landlords on commercial matters.

• Sound understanding of tenant mix, trading performance and vacancy management.

• Working knowledge of property maintenance, repairs and facilities management.

• Experience managing service providers, contractors and SLAs.

• Strong working knowledge of relevant statutory requirements, including OHS legislation.

• Advanced computer literacy, including Excel and property management systems such as SAP or MDA.

• Strong written and verbal communication skills.

• Proven negotiation and stakeholder-management ability.

• Proven ability to lead and manage a team.

What you will be doing

You will be responsible for the overall performance of the shopping centre, including:

• Managing vacancies, leasing activity and lease renewals.

• Supporting and implementing the centre's leasing and tenant-mix strategy.

• Negotiating lease terms within approved mandates.

• Monitoring tenant trading performance and identifying risks or opportunities.

• Managing income, expenses, budgets and monthly financial performance.

• Monitoring arrears and ensuring appropriate follow-up and escalation.

• Reviewing and controlling operating expenditure.

• Overseeing facilities, maintenance, repairs and tenant installations.

• Managing service providers, contractors and service-level agreements.

• Ensuring compliance with OHS and other applicable statutory requirements.

• Preparing management reports and contributing to client and management meetings.

• Building strong relationships with tenants, brokers, clients and key stakeholders.

• Managing tenant queries and resolving operational or commercial issues.

• Leading and developing the centre management team.

• Ensuring that the centre is professionally managed, well maintained and commercially sustainable.

What success looks like in this role

Success in this role means:

• Vacancies and renewals are proactively managed.

• Tenant relationships are strong and commercially constructive.

• Budgets and expenses are tightly controlled.

• Arrears are actively monitored and addressed.

• Service providers deliver against agreed standards.

• The centre is well maintained, compliant and professionally presented.

• Financial performance is understood and actively managed.

• The centre management team operates with clear accountability and high standards.

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may be given to suitably qualified candidates as identified in our Employment Equity Plan.