Retail Shopping Centre Manager

Excellerate JHI; Noordwes; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Excellerate JHI seeks a Centre Manager to optimise trading opportunities, leasing activities and the portfolio's financial performance within a retail environment. You will manage staff, service contractors, repairs, tenant installs, inspections and general building administration.

The role requires experience in retail centre management, with strong budgeting, contract and vendor management skills, and a commitment to quality and safety standards. A Fidelity Fund Certificate is required.

Qualifications

• Minimum Grade 12 qualification and 3–5 years of relevant property/centre management experience.
• Must hold a Fidelity Fund Certificate and meet PPRA requirements.
• Experience in retail shopping centre management, supervision, leasing and customer service.

Responsibilities

• Lead budgeting and expense control, building management and administration, and facilities maintenance.
• Oversee tenant installations, lease negotiations, marketing of space and renewals.
• Coordinate management pack preparation and attend management meetings with Finance.
• Monitor income vs. budget, follow up on rent arrears, and manage SLA relationships with vendors.

Skills

Communication

Numeracy

OHSA knowledge

Lease knowledge

Administration

Reporting

Budgeting

Quality standards

Contract management

Vendor management

Team management

Education

Grade 12

Tools

MS Office

SAP

MDA

Job description

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

We are seeking a Centre Manager to manage the building by optimizing all trading opportunities, including lease agreements, and ensuring that the portfolio’s financial performance remains sound and optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, managing and controlling personnel, service contractors, repairs, revamps, tenant installations, inspections, and general building administration.

This position will require an all-rounded property professional.

What you will bring

Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 qualification
• Between 3 – 5 years of relevant experience in the property/centre management industry
• Must hold a valid Fidelity Fund Certificate and satisfy the requirements as set out by the PPRA and current legislation for the position.
• Proven retail shopping centre management experience, including overseeing daily operations, staff supervision, leasing management and customer service in a retail environment.

Additional demonstrable requirements:

• Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP and MDA.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What you will be doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

• People Management:Training & development, Corporate culture change, living the values of the company
• Marketing of Space & Renewals:Ensure the correctness of the vacancy, marketing plan based on vacancy list, including determining tenant mix, lease negotiations according to approval framework & mandate, draft motivation for approvals of deals, communication with brokers, sustainable income stream secured whilst taking account of the viability of tenant (trade densities) and required tenant mix, as well as profile and image of the building, retain or replace tenant in time at an optimal rate, contract administration is accurate, complete, and on time, tenants fully installed and in time as per, specifications within the agreed time frame, attract and approve targeted tenants.
• Property Management: Prepare the management pack, in conjunction with Finance, coordinate, arrange & attend management meetings.
• Budgeting: Income & Expense Control
  • Budgeting:Provide inputs into income & expense budgets based on knowledge of the property market in the cluster, manage income & expenses
  • Income:Monitor actual income vs. budget, evaluate outstanding rent-roll -by timeously following-up & implementing corrective measures, involvement & monitoring of legal cases, vacant space strategy in conjunction with the Regional Manager, confirm the validity of transactions for commission claims

JHI is committed to striving for diversity and equitable representationin our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.