Property Maintenance & Liaison Specialist

Abantu Staffing Solutions; Gqeberha; On-site; ZAR 180,000 - 250,000; Full time

Job summary

Abantu Staffing Solutions in Gqeberha is seeking an individual for maintenance administration roles. You will review maintenance requests, liaise with tenants and landlords, ensuring effective communication and service delivery.

The ideal candidate should have a Matric certificate, strong administrative background, and at least two years of relevant experience. A valid driver's license is also essential for site visits and logistics management.

Qualifications

• 2 years' experience in a similar field.
• Valid driver's license.
• Strong administrative abilities.

Responsibilities

• Review, evaluate, and prioritise maintenance requests.
• Implement preventative maintenance and liaise with service providers.
• Regularly follow up with tenants and landlords regarding maintenance required.

Skills

Strong Administrative background

Communication skills

Client management

Education

Grade 12/ Matric

Job description

Minimum Requirements

• Grade 12/ Matric

• Strong Administrative background - 2 years' experience in similar field

• Valid driver's license

Key Responsibilities

• Review, evaluate, and prioritise requests for maintenance

• Implement preventative maintenance and liaise with service providers as well as all the clients

• Interim Inspections

• Communication liaison between the tenants, landlords and agents

• Following up with tenants and landlords regarding maintenance required

• Regularly checking in with the inspectors for inspections due and progress on said inspections

• Having a follow-up system in place to ensure that all tickets are followed up on

• Regularly following up with tenants regarding their damages and updating the landlords

• Weekly reports on progress and activities

• Facilitating the damage repairs - tenants and landlords

• Assistance with inspection comparisons and checking the comparison with the property inspector

• Entry/Exit Inspections

• Ensuring that tenants are contacted in advance regarding their damages

• Sending vacating guidelines

• Liaising with the landlords regarding existing maintenance matters

• Arranging damage repairs with contractors (landlord’s maintenance)

• Logging all requests on the RR system

• General Maintenance

• Communication liaison between the tenants, landlords and agents

• Attending to all incoming queries, monitoring emails and taking all incoming queries and distributing tasks to the rest of the team

• Logging all maintenance requests on the RR system

• Obtain quotes and facilitate maintenance repairs

• Reporting all queries to the landlords

• Providing support to the clients and regular feedback on progress

• Ensuring a 24-hour turnaround time

• Planning and scheduling daily, weekly and monthly tasks and monitoring the completion of said tasks

• Daily and weekly check-ins with contractors - quotes requested, jobs booked, invoices required, etc.

• Monitoring client satisfaction through follow-ups

• Initiating measures to research and resolve client-raised issues, always working on preemptive measures to eliminate complaints and using initiative to manage the situations

• Sourcing and interviewing contractors

• Collaborating with clients to identify and implement value-added services

  • Personal phone calls

  • Checking up on maintenance and visiting properties for bigger jobs

  • Visiting properties with the property inspector when there are issues

  • Calling tenants after big jobs have been done