UK Escalations Executive - Cape Town Customer Care

Time Personnel; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Time Personnel in Cape Town is seeking an Escalations Team Executive to support UK-based customers by resolving issues with online orders and ensuring a friendly, solution-focused service.

You will log interactions in CRM, work with the outsourced delivery partner, and coordinate with internal teams to deliver accurate fulfilment and long-term, brand‑protecting resolutions from our Pinelands office.

Qualifications

• Matric required; relevant qualification advantageous.
• Experience in customer services or similar sales environment.
• Experience dealing with UK customers.
• Good communication skills and phone manner.

Responsibilities

• Handle UK customer escalations and resolve delivery/product issues.
• Log interactions in CRM and multiple systems, coordinating with delivery partners.
• Assist Customer Service Advisors and escalate where needed.
• Improve customer care scores and brand loyalty.
• Coordinate with warehouse and delivery teams to ensure accurate fulfilment.
• Maintain up-to-date knowledge of product specifications and promotions.

Skills

Clear speaking voice

UK English

UK culture understanding

Strong verbal and written comms

CRM

Attention to detail

Multitasking

Customer-first attitude

Conflict handling

Team player & problem solver

Education

Matric

Relevant qualification advantageous

Tools

CRM

Order management software

Job description

Time Personnel in Cape Town is seeking an Escalations Team Executive to support UK-based customers by resolving issues with online orders and ensuring a friendly, solution-focused service.

You will log interactions in CRM, work with the outsourced delivery partner, and coordinate with internal teams to deliver accurate fulfilment and long-term, brand‑protecting resolutions from our Pinelands office.