Property Administration Supervisor – Billing & Tenant Relations

Level Up - Your Talent Partner; East London; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Level Up - Your Talent Partner is assisting a commercial and industrial property business in East London to recruit a Property Administration Supervisor. The role oversees billing, collections and full portfolio admin, balancing team leadership with hands-on ledger work.

The successful candidate will supervise a clerical team, manage month-end processes, and maintain strong relationships with tenants and operations teams, ensuring accurate invoicing and reconciliations.

Qualifications

• Grade 12.
• Two to three years of experience in a similar property administration, billing or collections role.
• Property industry experience is essential.
• Utilities administration experience is essential.
• Previous experience at a junior management or supervisory level.
• Intermediate Microsoft Excel skills.
• Previous customer-service experience.
• Experience with SAGE or MDA will be advantageous.
• A relevant diploma in Property Management or a related field will be advantageous.

Responsibilities

• Oversee and streamline billing and collections processes.
• Coordinate the month-end close for the billing function.
• Upload tenant charges into the property management system and reconcile them against the accounting system.
• Ensure invoices are prepared and delivered to customers accurately and on time.
• Upload invoices to third-party billing systems accurately and within required deadlines.
• Respond to and resolve billing escalations.
• Review tenant accounts and follow up on outstanding balances.
• Confirm and reconcile customer disputes relating to outstanding payments.
• Review weekly and monthly ledgers, ageing reports and account reconciliations.
• Review monthly delinquency notifications before distribution to the operations team.
• Provide management with detailed weekly and monthly collection reports.
• Support accounts receivable projects when required.
• Work towards defined departmental goals and collection targets.
• Manage the full administrative function for an assigned portfolio of properties.
• Coordinate lease onboarding and ongoing lease administration.
• Manage tenant billing, receipts and refunds.
• Oversee tenant collections and respond to account-related queries.
• Maintain positive and professional tenant relationships.
• Process and monitor accounts payable and accounts receivable.
• Complete debtors, creditors and cash book reconciliations.
• Liaise with facilities managers and property operations teams regarding tenant and account matters.
• Maintain accurate and complete property and financial administration records.
• Supervise, guide and support the property administration team.
• Plan and allocate work to ensure deadlines are met.
• Monitor the quality and accuracy of work completed by the team.
• Implement and maintain quality-assurance processes.
• Provide training, coaching and support to team members.
• Promote teamwork and effective communication within the department.
• Ensure compliance with established processes, policies, procedures and guidelines.
• Provide professional and considerate service to internal and external customers.
• Respond promptly to tenant, customer and internal queries.
• Build cooperative working relationships with tenants, facilities managers and operational teams.
• Escalate unresolved account or service matters appropriately.

Skills

Team supervision

Microsoft Excel

Customer service

Property management

Billing & collections

Tenant relations

Education

Diploma in Property Management

Tools

SAGE

MDA

Job description

Level Up - Your Talent Partner is assisting a commercial and industrial property business in East London to recruit a Property Administration Supervisor. The role oversees billing, collections and full portfolio admin, balancing team leadership with hands-on ledger work.

The successful candidate will supervise a clerical team, manage month-end processes, and maintain strong relationships with tenants and operations teams, ensuring accurate invoicing and reconciliations.