Project Manager / Client Manager (Client Success)

ATLAS ANALYTICS; Cape Town; À distance; ZAR 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible schedule

Résumé du poste

ATLAS ANALYTICS is hiring a remote, full-time Client Relationship & Account Manager to own client relationships commercially from onboarding to renewal and expansion. You’ll manage a portfolio of B2B tech clients, translate performance into decisions, and actively develop accounts through renewals, upsells, and referrals.

You operate inside an engine that already runs; your job is to keep it sharp, aligned, and commercially effective, with robust CRM discipline and data-driven decisions.

Qualifications

• Sales-driven with renewals and expansions
• Client-smart with commercial discussions
• Process-minded with clean notes and follow-through
• A simplifier who reduces complexity
• Accountable and reliable
• Data-curious; turn metrics into decisions
• Clear communicator: strong writing and Loom-friendly
• Languages: English fluent; German a plus

Responsabilités

• Own client onboarding, structured updates, decisions, and clear meeting outcomes
• Act as strategic growth partner by linking client goals to campaign execution and data-backed recommendations
• Drive renewals, upsell/expansion, referrals, and forecast hygiene with clear ROI
• Scale successful practices by creating SOPs and reducing process noise

Connaissances

Sales-driven

Client-smart

Process-minded

A simplifier

Accountable

Data-curious

Clear communicator

English fluent

German a plus

Description du poste

Remote | Full-time | B2B Tech | English

About ATLAS ANALYTICS:

ATLAS ANALYTICS helps B2B tech companies grow faster and smarter through intelligent outbound, high-impact lead generation, and scalable pipeline systems. We don’t “run campaigns.” We act as an embedded growth engine.

Our clients close deals, and we keep their pipeline moving.

We move fast, tell the truth, and keep things simple.

Playbooks > Chaos. Outcomes > Activity.

Why ATLAS:

• Ownership from day one — real responsibility, real trust
• Builder culture — speed, clarity, zero bureaucracy
• Remote & flexible — performance over hours
• Direct coaching — practical feedback, no fluff

The Role (This Is Not Customer Support):

This is not a support role. This is not a ticket-handling job. We’re hiring aClient Relationship & Account Managerwho owns client relationships commercially and strategically… from onboarding to renewal and expansion.

You’ll manage a portfolio of B2B tech clients, maintain momentum, translate performance into decisions, and actively develop accounts through renewals, upsells, and referrals.

You operate inside an engine that already runs. Your job is to keep it sharp, aligned, and commercially effective.

What You’ll Do:

1) Own Client Relationships End-to-End

• Lead structured client onboarding (ICP intake, assets, SalesOS setup, clean handovers)
• Run a tight operating rhythm: updates, Looms, reviews, decisions
• Ensure every meeting ends with owners, actions, and dates
• Communicate clearly, honestly, and early — no surprises, no fluff

2) Act as a Strategic Growth Partner

• Connect client goals to campaign execution across Growth & Ops
• Challenge assumptions constructively and back recommendations with data
• Translate metrics into 3–5 concrete options clients can say yes/no to
• Facilitate focused ideation around: New segments, New angles, New channels
• Expansion opportunities
• Turn winning ideas into a prioritized backlog with owners and success metrics

3) Drive Commercial Outcomes

• Renewals: Own the renewal cycle end-to-end and close on time
• Upsell & Expansion: Identify and shape expansion opportunities with clear ROI
• Discovery & Objections: Run light discovery and handle objections with clarity and data
• Referrals & Proof: Secure testimonials, case studies, and referrals once value is proven
• Forecast Hygiene: Keep CRM notes, next steps, and revenue visibility clean and reliable

4) Scale What Works

• Create and refine short SOPs and playbooks
• Reduce noise, duplication, and unclear ownership
• Close loops between delivery, feedback, and improvement

You Are:

• Sales-driven: Comfortable owning renewals, expansion, and value conversations
• Client-smart: Empathetic, but firm — you don’t avoid commercial discussions
• Process-minded: You like clean systems, clear notes, and tight follow-through
• A simplifier: You reduce complexity instead of adding tools
• Accountable: You do what you say and escal…
• Data-curious: You turn metrics into decisions, not slides
• Clear communicator: Strong writing, confident on calls, Loom-native
• Languages: English fluent; German is a strong plus

Nice to have:

• Experience in outbound sales, B2B lead generation, growth, or prior AE / Client Management roles.

What Success Looks Like

• Client meetings produce decisions, owners, and timelines
• Dashboards and notes are always current
• Clients renew, expand, and recommend ATLAS
• You’re seen as a partner, not a vendor