Project Manager

Print Outsource International; Johannesburg; Sur place; ZAR 167 400 - 279 000; Plein temps

Résumé du poste

A leading project management firm based in Johannesburg is seeking an experienced Project Manager to lead teams throughout project life cycles. The role includes managing budgets, ensuring timely delivery, and enhancing customer satisfaction. Applicants should have a minimum of 3 years' experience in a similar role and relevant qualifications, including a diploma. Join our team to drive operational excellence and nurture customer relationships, helping to increase customer loyalty and satisfaction.

Qualifications

• Minimum of Grade 12 essential for the role.
• Diploma or certification in a related field preferred.
• 3+ years of experience in a similar role is required.

Responsabilités

• Lead multi-disciplinary teams through project life cycles.
• Ensure operational excellence and revenue growth.
• Engage consistently in customer satisfaction initiatives.

Connaissances

Stakeholder engagement

Operational execution

Planning/Scheduling

Formation

Grade 12

Diploma or certification in related field

Description du poste

Job Title

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements

Grade 12

Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.