Project Manager

Print Outsource International; Durban; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading printing and merchandising company is seeking a Project Manager in Durban to lead multi-disciplinary teams through project life cycles. The role involves planning, budgeting, and ensuring timely project delivery, enhancing customer loyalty, and achieving excellent satisfaction scores. Candidates should have over 3 years in a similar role, with experience in customer service and people management valued. A diploma in a related field is also required.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service & people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Deliver projects on time, within budget, and at the right quality.
• Engage frontline within a marketing environment.

Skills

Stakeholder engagement

Operational execution

Risk Management

Customer service

Education

Grade 12

Diploma in related field

Job description

JOB TITLE

Project Manager

MAIN PURPOSE OF THE JOB

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

QUALIFICATION REQUIREMENTS

Grade 12

Diploma and/or certification in related field

WORK EXPERIENCE

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.