Project Manager

Point. Your Marketing Investment Partner; Johannesburg; Sur place; ZAR 500 000 - 700 000; Plein temps

Résumé du poste

Point. Your Marketing Investment Partner is seeking a Project Manager in Johannesburg to lead multi-disciplinary teams to ensure timely and quality project delivery. The role includes engagement with customers and supply partners, focusing on customer satisfaction, adherence to budgets, and operational excellence.

Candidates should have at least 3 years of experience in a similar role, with a strong emphasis on stakeholder engagement and people management skills. A diploma or certification in a related field is preferred.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service & people management experience advantageous.

Responsabilités

• Lead a multi-disciplinary team through project life cycles.
• Ensure timely delivery within budget and agreed quality.
• Engage with stakeholders to improve customer satisfaction.

Connaissances

Stakeholder engagement

Operational execution

Customer service

Risk management

Formation

Grade 12

Diploma and/or certification in related field

Description du poste

Overview

Project Manager

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas

• Stakeholder engagement (Collaboration & Communication)
• Fulfilment (Planning/Scheduling, Delivery)
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualifications

• Grade 12
• Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.