Project Manager

Point. Your Marketing Investment Partner; South Africa; On-site; ZAR 450,000 - 600,000; Full time

Job summary

Point. Your Marketing Investment Partner is seeking a Project Manager to lead multi-disciplinary teams through project life cycles and ensure customer satisfaction. Responsibilities include consulting, planning, budgeting, and tracking deliverables while maintaining frontline engagement within marketing.

Ideal candidates will have a diploma in a related field, grade 12, and 3+ years of relevant experience. Customer service management skills are preferred, emphasizing collaborative communication and operational excellence.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service & people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Ensure delivery on time, in budget, and at the right quality.
• Engage with customers directly to improve satisfaction.

Skills

Stakeholder engagement

Project planning

Customer service

Risk Management

Education

Grade 12

Diploma and/or certification in related field

Job description

Overview

Project Manager

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas

• Stakeholder engagement (Collaboration & Communication)
• Fulfilment (Planning/Scheduling, Delivery)
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualifications

• Grade 12
• Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.