Project Manager

Point. Your Marketing Investment Partner; Durban; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Point. Your Marketing Investment Partner in Durban is seeking a Project Manager to lead diverse teams through project life cycles efficiently. This role includes planning, budgeting, and ensuring project fulfillment to achieve maximum customer satisfaction.

The successful candidate will bring over 3 years of experience in a similar role, focusing on operational excellence and customer loyalty. Qualifications include Grade 12 and relevant certification.

Qualifications

• 3+ years’ experience in a similar role and/or industry.
• Customer service and people management experience advantageous.

Responsibilities

• Lead a multi-disciplinary team through project life cycles.
• Ensure customer satisfaction by delivering projects on time and within budget.
• Engage with stakeholders for operational excellence.

Skills

Stakeholder engagement

Fulfilment planning

Operational execution

Market research

Risk management

Customer service management

Education

Grade 12

Diploma or certification in related field

Job description

Job Title

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPIs)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT)
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPAs)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements

Grade 12

Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.