Project Manager

Print Outsource International; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading project management firm in Cape Town seeks an experienced Project Manager to lead multi-disciplinary teams in delivering projects on time and within budget while ensuring customer satisfaction. Ideal candidates should have a minimum of 3 years’ experience in a similar role, with strong skills in stakeholder engagement and operational excellence. A diploma in a related field is required. This role focuses on enhancing customer loyalty and managing project life cycles.

Qualifications

• Minimum 3 years' experience in a similar role or industry.
• Customer service and people management experience is advantageous.

Responsibilities

• Lead a multi-disciplinary team to deliver projects on time, in budget, and at the right quality.
• Engage with clients to improve loyalty and satisfaction.
• Handle operational execution and manage risks.

Skills

Customer management

Planning and budgeting

Stakeholder engagement

Project life cycle management

Operational excellence

Education

Grade 12

Diploma or certification in a related field

Job description

Job Title

Project Manager

Main Purpose of the Job

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

• Customer Lifetime Value (CLV)
• Net Promoter Score (NPS)
• Customer Satisfaction Score (CSAT).
• Delivery on-time & In Full (OTIF)
• Organic Revenue Growth & Profitability
• Efficiency & Effectiveness

Key Performance Areas (KPA’s)

• Stakeholder engagement (Collaboration & Communication).
• Fulfilment (Planning/Scheduling, Delivery).
• Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
• Market Research (Innovation Initiatives)
• Risk Management & Compliance (Awareness & Mitigation)
• Client Retention (Relationships & Opportunity Generation)

Qualification Requirements

Grade 12

Diploma and/or certification in related field

Work Experience

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Preference given to an existing Point Group employee.