Production Support Analyst: Incident Troubleshooter

Neptune; Gauteng; On-site; ZAR 350,000 - 420,000; Full time

Job summary

PPS Mutual is seeking a professional to diagnose and troubleshoot production incidents and provide technical IT support for systems and applications within the PPS Mutual business unit. Reporting to the Senior Manager: Business Analysis, you will ensure rapid issue resolution and robust system availability.

The role covers end-to-end production support across the incident lifecycle, operating within defined Service Level Agreements and collaborating with cross-functional teams to maintain

Responsibilities

• Diagnose and troubleshoot production incidents and provide technical IT support for systems and applications within PPS Mutual business unit.
• Provide end-to-end production support throughout the lifecycle of incident resolution within Service Level Agreements.

Job description

PPS Mutual is seeking a professional to diagnose and troubleshoot production incidents and provide technical IT support for systems and applications within the PPS Mutual business unit. Reporting to the Senior Manager: Business Analysis, you will ensure rapid issue resolution and robust system availability.

The role covers end-to-end production support across the incident lifecycle, operating within defined Service Level Agreements and collaborating with cross-functional teams to maintain