Production Support & BI Specialist (SQL, Excel)

Old Mutual South Africa; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Old Mutual South Africa is seeking a Service Desk driven professional to resolve production incidents affecting critical applications and business processes in the Mass Foundation Cluster. You will support Money in/out workflows, provide workarounds, and advise the business on processes while driving cost-saving initiatives.

The role requires a matric and degree, IT process knowledge, and experience coaching users. Strong Excel/SQL skills and stakeholder communication are essential for success.

Qualifications

• Matric and Degree required.
• Knowledge of IT processes and technologies.
• CRM role within user community, coaching and mentoring users.
• Deep understanding of bulk collections and disbursement of money processes, procedures, policies and practices.
• Knowledge on Early Debit Orders and Tracking.
• Basic knowledge of accounting.

Responsibilities

• Supports the running of production applications and processes by providing a Service Desk facility to assist business unit clients with daily production incidents and queries.
• Support for production Money in and Money out processes.
• Provides temporary workarounds for incidents, to ensure the service are restored to normal to achieve Service Level Agreements.
• Provides advice and consultation to the business across products and processes which includes collections from bank accounts and/or payrolls and disbursements.
• Implements cost saving / optimisation initiatives.
• Participates in systems and process handover process.
• Super user on applications they support.
• Communicates effectively regarding support related activities.
• Participates in software and/or hardware upgrades.
• Responsible for problem management by doing root cause analysis of incidents to pro-actively manage reoccurrences.

Skills

Advanced Excel

SQL

Power BI

Presenting to Senior Stakeholders

Education

Bachelor's Degree

Tools

Power BI

Job description

Old Mutual South Africa is seeking a Service Desk driven professional to resolve production incidents affecting critical applications and business processes in the Mass Foundation Cluster. You will support Money in/out workflows, provide workarounds, and advise the business on processes while driving cost-saving initiatives.

The role requires a matric and degree, IT process knowledge, and experience coaching users. Strong Excel/SQL skills and stakeholder communication are essential for success.