Major Incident Specialist I - Remote IT Resilience

CSG Systems; Cape Town, Centurion; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Professional Development

Remote Flexibility

Inclusive Culture

Job summary

CSG Systems is seeking a Major Incident Specialist I to monitor enterprise applications, assess real-time incidents, and drive rapid triage. You’ll coordinate stakeholder communications and collaborate with Problem Management to identify root causes.

The role supports 24/7/365 coverage with rotating shifts in a hybrid environment, including weekends and public holidays. Prior IT service experience and strong English communication are required.

Qualifications

• Must have excellent verbal and written English communication under pressure.
• Strong analytical and problem-solving skills are essential.
• Prior customer service, call center, or service desk experience is a plus.

Responsibilities

• System and event monitoring of enterprise applications and infrastructure.
• Serve as initial major incident contact, triage, and rapid stakeholder engagement.
• Coordinate cross-functional bridge calls and real-time incident status updates.

Skills

English communication

Analytical skills

Problem-solving

Remote work discipline

Education

IT degree

Business Information Systems

BCom

Linguistics/Communications

Job description

CSG Systems is seeking a Major Incident Specialist I to monitor enterprise applications, assess real-time incidents, and drive rapid triage. You’ll coordinate stakeholder communications and collaborate with Problem Management to identify root causes.

The role supports 24/7/365 coverage with rotating shifts in a hybrid environment, including weekends and public holidays. Prior IT service experience and strong English communication are required.