Product Support Lead: Field Service & Mobility Solutions

Moov'up; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A mobility solutions provider is looking for a Product Support professional in South Africa. In this role, you will manage service teams and ensure adherence to best management practices while maintaining exceptional customer service. Key responsibilities include conducting maintenance checks, diagnosing equipment faults, providing technical assistance, and overseeing financial targets for the service department. Ideal candidates will have strong team management skills and experience in customer service excellence.

Qualifications

• Prior experience in managing service teams in an automotive context.
• Experience in providing technical assistance and training to team members.
• Proficiency in financial management and performance tracking.

Responsibilities

• Manage the service team ensuring high performance and morale.
• Carry out routine maintenance checks as per customer needs.
• Diagnose faults at customers' premises and inform relevant parties.
• Provide technical assistance and coaching to Field Service Team.

Skills

Team management

Technical assistance

Customer service excellence

Financial management

Maintenance checks

Job description

A mobility solutions provider is looking for a Product Support professional in South Africa. In this role, you will manage service teams and ensure adherence to best management practices while maintaining exceptional customer service. Key responsibilities include conducting maintenance checks, diagnosing equipment faults, providing technical assistance, and overseeing financial targets for the service department. Ideal candidates will have strong team management skills and experience in customer service excellence.