Product Specialist

Epiroc Group; Mokopane; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Epiroc in Mokopane, SA, is seeking a hands-on Product Specialist to be the technical authority for trackless mining machines. You’ll support maintenance, troubleshooting, commissioning and performance optimization across field operations, working with customers and technicians to maximize equipment uptime.

Ideal candidates have 5+ years in mining equipment maintenance, strong diagnostic skills and the ability to read schematics.

Qualifications

• Minimum 5 years' experience maintaining mining or drilling equipment.
• Experience with Epiroc equipment is an advantage.
• Master Technician or technical leadership experience is beneficial.
• Strong diagnostic, troubleshooting and repair capabilities on mining equipment.
• Ability to interpret technical drawings and service documentation.

Responsibilities

• Provide expert technical support on Epiroc trackless mining equipment, including commissioning and maintenance.
• Perform predictive, preventive and corrective maintenance to maximize reliability.
• Conduct advanced troubleshooting and root cause analysis with machine audits.
• Support breakdowns, major repairs and warranty processes to minimize downtime.
• Partner with customers and teams to identify opportunities for performance improvements.
• Deliver technical guidance and training to operators and maintenance personnel.
• Prepare technical reports and maintenance records with improvement recommendations.
• Promote safety standards and participate in risk assessments and environmental compliance.

Skills

Diesel mechanic

Electrical systems

Hydraulic systems

Troubleshooting

Fault diagnosis

Reading schematics

Education

Section 26D Trade Test

N6 Engineering Diploma (advantage)

Tools

CAN Bus diagnostics

Maintenance tools

Job description

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Product Specialist

Functional area: Service

Onsite or Remote: Onsite

Country/Region: ZA

City: Mokopane

Location: Mokopane, LP, ZA, 601

Company name: Epiroc

Date of posting: Sep 15, 2026

Your Mission as a Product Specialist

Are you a technical expert who enjoys solving complex equipment challenges and helping customers get the best performance from their fleet?

At Epiroc, our customers depend on reliable, high-performing equipment to drive productivity in demanding mining environments. As a Product Specialist, you will serve as the technical authority for Epiroc Trackless Mining Machines (TMMs), providing expert support across maintenance, troubleshooting, commissioning and performance optimization. This role is ideal for a hands-on professional who is passionate about technology, customer success and continuous improvement.

What you'll do

• Provide expert technical support on Epiroc trackless mining equipment, including commissioning, fault diagnosis, repair and maintenance of hydraulic, pneumatic, mechanical, electrical and electronic systems.
• Perform predictive, preventive and corrective maintenance activities to maximize equipment reliability, availability and operational performance.
• Conduct advanced troubleshooting, root cause analysis and machine audits, including RigScan assessments, while developing sustainable solutions to prevent recurring failures.
• Support breakdown response activities, major machine repairs, critical component planning and warranty claim processes to minimize customer downtime.
• Partner with customers, technicians and operational teams to identify opportunities for improving equipment performance, reliability and maintenance practices.
• Deliver technical guidance and training to operators, artisans and maintenance personnel to enhance equipment knowledge and operational effectiveness.
• Prepare and maintain technical reports, equipment performance analyses, maintenance records and improvement recommendations while providing regular updates to customers and stakeholders.
• Promote and maintain compliance with Epiroc, customer and mining safety standards by actively participating in risk assessments, safety initiatives and environmental compliance activities.

What you'll bring

• Grade 12 / Matric and a Section 26D Trade Test qualification in Diesel Mechanic, Earthmoving Mechanic, Millwright, Electro-Mechanical Engineering or a related trade. An Engineering National N Diploma (N6) will be advantageous.
• Minimum 5 years' experience maintaining mining or drilling equipment, with Epiroc equipment experience considered a strong advantage. Experience in a Master Technician or technical leadership capacity will be beneficial.
• Strong technical expertise in mechanical, electrical and hydraulic systems, with proven diagnostic, troubleshooting and repair capabilities on mining equipment.
• Ability to interpret technical drawings, schematics, service documentation and product catalogues to effectively support equipment maintenance and repairs.
• Knowledge of underground and surface mining environments, with exposure to CAN Bus, automation systems, rig control technologies or related mining technologies being advantageous.
• Strong analytical, communication and problem-solving skills, with the ability to work independently while collaborating effectively with customers and technical teams.
• Valid driver's licence, medical fitness for mine-site work and willingness to work underground when required.

Who you are

• You are a hands-on technical professional who enjoys solving complex equipment issues.
• You take pride in delivering high-quality work and exceptional customer service.
• You are proactive, dependable and motivated by continuous improvement.
• You communicate effectively with both technical and non-technical stakeholders.
• You thrive in challenging environments and perform well under pressure.
• You are committed to maintaining the highest standards of safety and compliance.
• You enjoy sharing knowledge and helping others develop their technical capability.

Location: Mokopane

At Epiroc, you’ll work at the forefront of mining innovation, supporting world-class equipment and helping customers achieve safer, more productive operations. You’ll have the opportunity to further develop your technical expertise while working alongside experienced professionals in a collaborative, customer-focused environment.

Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information such as a photo, ID number, address or date of birth from your application.

Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment and solutions for surface and underground applications. The company also offers world-class service and aftermarket support, as well as solutions for automation, digitalization and electrification. Learn more at www.epirocgroup.com.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com