Product Owner - On-Demand eCommerce

Datonomy Solutions (Pty) Ltd; South Africa; On-site; ZAR 800,000 - 1,400,000; Full time

Job summary

Datonomy Solutions (Pty) Ltd is seeking a commercially minded Product Owner to lead the On‑Demand Ecommerce vision, roadmap and backlog. You will align customer, commercial and operational needs into Epics, Features and User Stories for rapid delivery across real-time inventory, store fulfilment, payments and last-mile orchestration.

You will drive backlog prioritisation, collaborate with cross‑functional teams and measure outcomes with data-driven decisions to optimise customer value and

Qualifications

• 5+ years' experience in Product Ownership, Digital Product Management or a similar ecommerce role.
• Strong ecommerce, digital commerce or omnichannel retail experience.
• Proven experience with on-demand, quick-commerce, last-mile delivery or store-based fulfilment.
• Strong Agile product ownership and backlog management capability.
• Experience translating business requirements into Epics, Features and User Stories.
• Strong stakeholder management, prioritisation and commercial decision-making skills.
• Good understanding of web/mobile customer journeys and enterprise integrations.

Responsibilities

• Own the product vision, roadmap and prioritised backlog for On-Demand Ecommerce.
• Translate strategic objectives and business requirements into Epics, Features, User Stories and Acceptance Criteria.
• Prioritise initiatives based on customer value, commercial benefit, operational impact, risk and technical dependencies.
• Own product requirements across key quick-commerce capabilities, including: Customer journey and checkout, Real-time inventory, Store-based fulfilment and Click & Collect, Rapid and scheduled delivery, Order sourcing and orchestration, Payments and refunds, Courier and last-mile integration, Order tracking and customer communications.
• Lead backlog refinement, sprint planning, reviews and product acceptance within an Agile delivery environment.
• Work closely with Ecommerce, Stores, Logistics, Marketing, Merchandising, Finance, Customer Service, IT, Architecture, UX/UI, Engineering, QA and Data teams.
• Monitor product performance and use customer and operational data to continuously improve priorities and outcomes.

Skills

Product ownership

Agile delivery

Backlog management

Stakeholder management

Customer journey

Decision making

Education

Bachelor's degree in Business, Commerce, IS, Technology or Digital Commerce

Job description

Role Purpose

The Product Owner will lead the vision, roadmap and delivery of the On-Demand Ecommerce proposition, acting as thesingle voice of the customer and businessand translating customer, commercial and operational needs into a prioritised product backlog. This reflects the established Digital Commerce Product Owner accountability for vision, roadmap, backlog prioritisation and value realisation

The role will focus on creating a seamless quick-commerce experience by connecting digital channels withreal-time inventory, store-based fulfilment, payments, order orchestration and last-mile delivery. The On Demand model is designed around store-based hub-and-spoke fulfilment, live available-to-promise stock and rapid delivery

Key Responsibilities

• Own theproduct vision, roadmap and prioritised backlogfor On-Demand Ecommerce.
• Translate strategic objectives and business requirements intoEpics, Features, User Stories and Acceptance Criteria.
• Prioritise initiatives based on customer value, commercial benefit, operational impact, risk and technical dependencies.
• Own product requirements across key quick-commerce capabilities, including:
  • Customer journey and checkout
  • Real-time inventory and product availability
  • Store-based fulfilment and Click & Collect
  • Rapid and scheduled delivery
  • Order sourcing and orchestration
  • Payments and refunds
  • Courier and last-mile integration
  • Order tracking and customer communications
• Lead backlog refinement, sprint planning, reviews and product acceptance within anAgile delivery environment.
• Work closely with Ecommerce, Stores, Logistics, Marketing, Merchandising, Finance, Customer Service, IT, Architecture, UX/UI, Engineering, QA and Data teams.
• Monitor product performance and use customer and operational data to continuously improve priorities and outcomes.

The programme structure specifically includes a dedicated Product Owner within the On Demand MVP team alongside Agile, UX/UI, development, QA and data roles.

Experience & Qualifications

Essential

• 5+ years' experiencein Product Ownership, Digital Product Management or a similar ecommerce role.
• Strong ecommerce, digital commerce or omnichannel retail experience.
• Proven experience withon-demand, quick-commerce, last-mile delivery or store-based fulfilment.
• Strong Agile product ownership and backlog management capability.
• Experience translating business requirements into Epics, Features and User Stories.
• Strong stakeholder management, prioritisation and commercial decision-making skills.
• Good understanding of web/mobile customer journeys and enterprise integrations.

Highly desirable

• Retail, pharmacy, health & beauty, grocery or FMCG ecommerce experience.
• Experience withClick & Collect, order management, real-time inventory/ATP, payment platforms, courier integration or loyalty programmes.
• Exposure to API-driven and enterprise integration environments.

Preferred qualification:Relevant degree in Business, Commerce, Information Systems, Technology or Digital Commerce.PSPO, CSPO or equivalent Product Owner certificationwould be advantageous.

Core Competencies

• Product leadership and ownership
• Customer and commercial focus
• Data-driven decision making
• Strong prioritisation and decision making
• Agile delivery
• Stakeholder influence
• Technical fluency
• End-to-end ecommerce thinking

Decision-Making Authority

The Product Owner will own decisions relating tobacklog and feature priority, product requirements, MVP scope, acceptance criteria, roadmap sequencing and product acceptance, within agreed governance. This is consistent with the current Digital Commerce operating model, which gives the Product Owner final authority over backlog priority, product scope and feature acceptance.

Ideal Candidate

Acommercially minded, customer-focused Product Ownerwho understands that quick commerce extends beyond the app or website. The successful candidate should understand the full journey:

Customer → Digital Channel → Inventory → Order → Payment → Store Fulfilment → Courier → Delivery → Customer Service

They should be comfortable moving betweencustomer experience, ecommerce, store operations, logistics and technology, while maintaining clear ownership of product outcomes.