Senior Product Owner (Fulfillment)

Sabenza IT & Recruitment; Cape Town; On-site; ZAR 1,100,000 - 1,800,000; Full time

Job summary

Zohorecruit in Cape Town, South Africa, seeks an experienced Lead Product Owner to drive the delivery of digital commerce solutions in a fast-paced Agile environment. You will define product vision, roadmaps, and translate business goals into high-value features with strong stakeholder collaboration.

In this role you’ll work with UX/UI, architects, and developers to balance customer needs, technical feasibility, and commercial outcomes while guiding multiple complex products to successful

Qualifications

• Must have a degree in a business, IT, engineering, marketing or related field.
• Certified Product Owner and/or SAFe Product Owner certification required.
• Minimum 6 years' experience as a Senior/Lead Product Owner in an Agile delivery environment.
• Proven track record delivering large-scale, complex digital products.
• Strong ability to translate business strategy into roadmaps and releases.
• Experience with cross-functional teams including UX/UI, dev, architecture, QA.
• Solid understanding of Agile frameworks, Scrum, SAFe and backlog management.
• Knowledge of CX, digital commerce and omnichannel product development.
• Experience using analytics for data-driven decisions and customer insights.
• Understanding APIs, system integrations, data models, microservices, and architecture.
• Knowledge of data privacy regulatory requirements.

Responsibilities

• Define, own, and execute the product vision, strategy, and roadmap.
• Lead solution design for new features while considering customer experience and backend impacts.
• Facilitate requirements gathering with stakeholders to define acceptance criteria.
• Create and manage the product backlog with clearly written user stories.
• Prioritize the backlog to maximize business value and PI objectives.
• Work with UX/UI designers to ensure alignment with requirements and expectations.
• Collaborate with architects and technical teams on designs, integrations, APIs, data flows, and microservices.
• Participate in Agile ceremonies including PI Planning, Sprint Planning, stand-ups, backlog refinement, demos, and Inspect & Adapt.
• Conduct UAT and obtain business sign-off before releases.
• Develop release plans and monitor delivery against objectives.
• Drive digital customer engagement and omnichannel experiences to improve acquisition and retention.
• Utilise customer insights and analytics to continuously improve products and journeys.
• Produce regular product reports, updates, and stakeholder communications.
• Act as SME; mentor and coach Product Owners and promote Agile best practices.

Skills

Lead product ownership

Agile delivery

Digital commerce

CX & omnichannel

Analytics & data-driven decisions

APIs & microservices

Regulatory compliance awareness

Cross-functional collaboration

Backlog & user stories

Roadmapping

Education

Bachelor's degree in Business, IT, Engineering, Marketing or related field

PO/SAFe Certification

Job description

Cape Town, South Africa | Posted on 08/10/2026

An excitingopportunity is available for an experienced Lead Product Owner to leadthe delivery of innovative digital commerce solutions within a fast-paced Agileenvironment. This role is responsible for defining product vision, drivingproduct strategy, managing multiple complex products, and ensuring thesuccessful delivery of customer-centric digital experiences.

Working closelywith business stakeholders, architects, designers, developers, and Agile teams,you will translate business objectives into high-value product features whilebalancing customer needs, technical feasibility, and commercial outcomes.

KeyResponsibilities

• Define,own, and execute the product vision, strategy, and roadmap.
  
• Leadsolution design for new features while ensuring the best customer experienceand considering backend impacts.
  
• Facilitaterequirements gathering workshops and engage stakeholders to define, validate,and sign off business requirements.
• Createand manage the product backlog, ensuring user stories are clearly written withdetailed acceptance criteria.
  
• Prioritizeand sequence the backlog to maximize business value and support Agile ProgramIncrement (PI) objectives.
  
• Workclosely with UX/UI designers to ensure delivered solutions align with businessrequirements and customer expectations.
  
• Collaboratewith architects and technical teams to review solution designs, integrations,APIs, data flows, and microservices.
  
• Participatein Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups,Backlog Refinement, System Demos, ART Sync, and Inspect & Adapt sessions.
• PerformUser Acceptance Testing (UAT) and obtain business sign-off before productionreleases.
• Developrelease plans and monitor product delivery against business objectives.
• Drivedigital customer engagement and omnichannel experiences that improve customeracquisition, retention, and conversion.
• Usecustomer insights, analytics, and business data to continuously improveproducts and customer journeys.
• Produceregular product reporting, progress updates, and stakeholder communications.
• Actas a subject matter expert while mentoring and coaching Product Owners andpromoting Agile best practices across teams.

Requirements

MinimumRequirements

• Degreein Business, Information Technology, Engineering, Marketing, or a relatedfield.
• CertifiedProduct Owner and/or SAFe Product Owner certification.
• Minimum6 years' experience as a Senior or Lead Product Owner within an Agile deliveryenvironment.
• Provenexperience delivering large-scale, complex digital products from conceptthrough implementation.
• Strongexperience translating business strategy into product roadmaps, user stories,and successful product releases.
• Experienceworking with cross-functional teams including Business, UX/UI, Development,Architecture, and QA.
• Solidunderstanding of Agile frameworks, Scrum, SAFe, backlog management, and productlifecycle management.
• Strongknowledge of customer experience (CX), digital commerce, and omnichannelproduct development.
• Experienceworking with analytics, data-driven decision-making, and customer insights.
• Understandingof APIs, system integrations, data models, microservices, and solutionarchitecture.
• Knowledgeof data privacy and regulatory compliance.

HighlyAdvantageous

• Ecommerceexperience.
• Fulfilment,supply chain, or logistics product experience.
• Experiencedesigning complex delivery networks and customer fulfilment solutions.
• Exposureto enterprise-scale digital platforms and cloud-based environments.
• Experiencewithin retail or consumer-facing digital businesses.