Product Manager: Payments Fraud & Risk Solutions

Ozow; Cape Town; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Ozow is seeking a Product Manager: Payments Fraud & Risk Solutions to lead critical product capabilities that enable secure growth. You will own the roadmap, define requirements, and partner with Engineering and Design to deliver scalable trust, risk, and compliance workflows.

The role focuses on practical product outcomes, regulatory integrity, and operational confidence, with close collaboration across Risk, Compliance, Operations, and Data teams to drive measurable improvements.

Responsibilities

• Own: Product direction and roadmap for a scoped area within Trust, Risk & Compliance
• Define problems and prioritise for that area
• Translate needs into product requirements and workflow improvements
• Make day-to-day product decisions for defined trust, risk, or compliance capabilities
• Collaborate with Engineering and Product Design to shape solutions
• Track KPIs and communicate outcomes for the owned product area
• Highlight dependencies, risks, and trade-offs affecting the roadmap
• Document product decisions clearly and ensure usability and control effectiveness

Skills

Product strategy

Roadmap planning

Stakeholder management

Cross-functional collaboration

Analytical mindset

Job description

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

As the Product Manager: Payments Fraud & Risk Solutionsyou'll own and evolve critical product capabilities that enable Ozow to scale safely and responsibly. This role sits at the heart of balancing growth, fraud prevention, regulatory integrity, and operational trust through well-designed product solutions.

Your role and responsibilities

You will own:

• Product direction and roadmap for a scoped area within the Trust, Risk & Compliance domain
• Problem definition and prioritisation for that area
• Translation of user, business, control, and operational needs into product requirements and workflow improvements
• Day-to-day product decision-making across a defined set of trust, risk, or compliance capabilities
• Collaboration with Engineering and Product Design to shape, build, and improve product solutions
• Measurable outcomes and KPI tracking for the product area they own
• Visibility of key dependencies, risks, and trade-offs affecting their roadmap
• Product documentation and clarity of decisions for their area
• Ongoing improvement of usability, control effectiveness, and operational confidence within their product area

Clear product direction and prioritisation

• Define and maintain a clear roadmap aligned to broader Product strategy and business goals
• Ensure prioritisation balances user experience, operational efficiency, risk mitigation, and regulatory needs
• Translate high-level strategy into measurable product outcomes

Effective product capabilities and workflows

• Deliver scalable, usable trust, risk, and compliance product capabilities
• Improve control effectiveness, operational confidence, and usability of owned workflows
• Surface dependencies, risks, and trade-offs early to enable sound decision-making

Cross-Collaboration

• Partner closely with Engineering and Product Design to shape high-quality product solutions
• Collaborate with Risk, Compliance, Operations, and Data teams to translate domain needs into product requirements
• Track, measure, and communicate KPIs and outcomes for the owned product area
• Maintain strong documentation and clarity of product decisions

Tool Utilization + Change Management

• Own productised tooling for trust, risk, and compliance workflows (e.g. fraud tooling, AML monitoring, dispute management)
• Drive continuous improvement of internal systems, workflows, and control surfaces
• Support system and process evolution through structured change management
• Leverage automation and data-informed decisioning to improve scalability and effectiveness over time

You are an ideal candidate if you have