Technical Support Engineer

ATS Client; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Healthy breakfasts, lunches and snacks

Monthly team connects

On-site Barista

Medical aid subsidy

Group Risk Insurance

Generous paid annual leave

Birthday leave

Learning and Development opportunities

Mentorship programme

Quarterly team building

Job summary

Ozow in Cape Town is seeking a Technical Support Engineer to help external developers integrate with Ozow and to ensure customers receive outstanding 24/7 support.

You will troubleshoot APIs, assist other engineering teams, and maintain knowledge of policies and SLAs. This role suits a technically curious problem-solver who works well under pressure and communicates clearly.

Qualifications

• A proven minimum experience of 2-4 years as a Technical Support Agent.
• Relevant tertiary qualification in information technology, Computer Science or relevant field.
• Experience working with APIs and system integrations.
• Experience dealing with payment gateways is a nice to have (not a requirement).
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes.
• An ability to assist other engineering teams and merchants in their integration of our services.
• The ability to work shifts and stand by as Our TSE team provides 24/7 support.
• A good understanding of computer systems, mobile devices, and other technical products.
• The ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem‑solving skills.
• An ability to work under pressure, particularly when dealing with times of high demand.
• The ability to provide step‑by‑step technical help, both written and verbal.

Responsibilities

• Provide 24/7 support to customers and external developers.
• Assist engineering teams with integration of Ozow services.
• Diagnose and troubleshoot technical issues across systems and APIs.
• Follow policies and SLAs and document issues and resolutions.
• Collaborate with cross‑functional teams to improve support quality.

Skills

API integrations

Postman

Troubleshooting logs

Remote desktop

Help desk software

Problem solving

Working under pressure

Written and verbal communication

Education

Information Technology or Computer Science degree

Tools

Postman

Job description

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast‑growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what’s possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

Many support queries are of a technical nature and therefore as an Ozow Technical Support Engineer you should have a good understanding of Ozow's system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.

From a support technician to engineers' point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.

You are an ideal candidate if you have:

• A proven minimum experience of 2-4 years as a Technical Support Agent
• Relevant tertiary qualification in information technology, Computer Science or relevant field
• Experience working with APIs and system integrations
• Experience in dealing with payment gateways is a nice to have (not a requirement)
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes
• An ability to assist other engineering teams and merchants in their integration of our services
• The ability to work shifts and stand by as Our TSE team provides 24/7 support
• A good understanding of computer systems, mobile devices, and other technical products
• The ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem‑solving skills
• An ability to work under pressure, particularly when dealing with times of high demand
• The ability to provide step‑by‑step technical help, both written and verbal

Your skills and competencies

• You eagerly embrace change, absorb cross‑functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures, valuing collective success over individual credit.
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands‑on leadership.
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.

Interview process

During the interview process you will meet with the People team, the hiring manager, and relevant C‑Suite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards.