Enterprise Solutions Lead

Ozow; Cape Town; On-site; ZAR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Medical aid subsidy

On-site Barista

Generous paid annual leave

Birthday leave

Learning and Development opportunities

Mentorship programme

Job summary

Ozow is seeking a senior Merchant Solutions leader in Cape Town to define how we engage our merchant base, prioritise solution delivery, and drive revenue growth. You will partner with Product, Engineering and Sales to translate merchant needs into scalable, commercial offerings and manage strategic banking partnerships to unlock value for merchants.

The role requires strong cross-functional leadership, executive presence and a track record of selling complex solutions to large merchants.

Qualifications

• 8+ years of experience in payments, fintech or enterprise tech across solutions, commercial or partnerships roles.
• Proven track record designing and selling solutions to large or complex merchants.
• Experience building and managing bank, platform or partner relationships for commercial outcomes.
• Commercial and technical fluency to structure and price deals with product and engineering teams.

Responsibilities

• Own Ozow's merchant strategy, shaping engagement with existing and prospective merchants.
• Translate merchant needs into clear commercial and technical solutions from engagement to delivery.
• Build and manage bank, infrastructure and partner relationships to enable commercial deals.
• Grow revenue and retention across new and existing merchants, driving enterprise engagement.
• Lead the solutions function, aligning with Sales, Product and Engineering and driving OKRs.

Skills

Payments expertise

Fintech

Solution selling

Partnerships

Cross-functional leadership

Executive presence

Commercial strategy

Education

Bachelor's degree in commercial/technical field

Job description

Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity.

Your role and responsibilities

Merchant Solutions Strategy

• Own how Ozow approaches its merchant base, shaping a more deliberate and differentiated way of engaging both existing and prospective merchants.
• Define the solution proposition across the base, from repeatable solutions that scale to bespoke solutions for larger and more complex merchants.
• Prioritise where solution effort is focused to create the greatest commercial value.

Solution Design & Delivery

• Translate merchant needs into clear commercial and technical solutions, from first engagement through to a signed, deliverable outcome.
• Partner with Product and Engineering to move solutions from design into delivery, and to package successful solutions for reuse.
• Bring together the commercial case, including the commercial and financial model, and the technical design so that what is sold is what can be delivered.

Bank Partnership Development

• Build and manage the bank, infrastructure and partner relationships that serve as the building blocks for Ozow's solutions.
• Co‑develop capability and commercial deals with partners where doing so unlocks value for merchants and differentiates Ozow's offering.
• Represent Ozow credibly with senior partner and bank stakeholders.

Revenue Growth & Retention

• Grow revenue across both new and existing merchants, drive the acquisition of enterprise and complex merchants through outreach, networks and business development.
• Deepen integration and relationships within the existing base to grow revenue per merchant and strengthen retention.
• Be accountable for defined revenue and retention outcomes for the function.

Cross‑Functional & Team Leadership

• Partner closely with Sales, Product and Engineering to align the go‑to‑market approach for key merchants.
• Feed merchant and partner insight back into product direction, so the roadmap is shaped by real, paying demand.
• Establish and lead the solutions function, developing the team, ways of working and playbooks over time, and delivering against function OKRs.

You are an ideal candidate if you have

• Bachelor's degree in a commercial, technical or related field (post‑graduate qualification an advantage).
• 8+ years of experience in payments, fintech or enterprise technology, across solutions, commercial or partnerships roles.
• A proven track record of designing and selling solutions to large or complex merchants or clients.
• Experience building and managing bank, platform or partner relationships as a route to commercial outcomes.
• Both commercial and technical fluency, enough to structure and price a deal and to be credible with product and engineering teams.
• Experience working cross‑functionally and building or leading a team.
• Strong executive presence and the ability to influence senior internal and external stakeholders.
• Highly commercial, with an ownership mindset and high accountability.
• Knowledge of the South African payments landscape an advantage.

Your skills and competencies

• You eagerly embrace change, absorb cross‑functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
• A trailblazer who steps up, takes charge, and creates meaningful impact – driven by performance and purpose to lead from the front and make a real difference every day.
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures – valuing collective success over individual credit.
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
• You challenge norms, champion innovation, and constantly seek growth – for yourself, your team, and the solutions you build.
• You are a decisive doer – taking initiative, following through with confidence, and ensuring results through courageous, hands‑on leadership.
• We value optimism, agility, and the strength to persevere under pressure – balancing performance with positivity, even in challenging environments.
• You are driven, proactive, and take ownership, face challenges with grit and consistently push for excellence – not just as participants, but as catalysts for success.

Benefits

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On‑site Barista
• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology – Ozow Tech Stack

Compliance

As a fintech company, we prioritise data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. All employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards.