Business Process Management Specialist

Sasso Consulting; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Sasso Consulting is seeking experienced Business Process Management Specialists to support design, development, implementation, optimisation and governance of enterprise processes. You will establish PM practices, analyse processes, identify improvements and drive operational performance across complex environments.

You will align processes with strategy, operating models and technology capabilities, delivering end-to-end BPM improvements and governance in a specialist role.

Qualifications

• Candidates should have a degree or diploma in BPM or related discipline.
• Minimum 5+ years of professional experience in BPM and operational transformation.
• Hands-on experience in end-to-end process analysis, modelling and governance.

Responsibilities

• Develop and maintain enterprise BPM frameworks, standards and procedures.
• Conduct detailed assessments of current processes and identify improvements.
• Create AS-IS and TO-BE process models using BPMN 2.0.
• Facilitate workshops and engage stakeholders to agree on future-state designs.
• Define KPIs and dashboards to monitor process performance.
• Ensure compliance with governance, controls and enterprise architecture.

Skills

Business Process Management

Process Modelling

Process Governance

Process Improvement

Stakeholder Engagement

Workflow Optimisation

BPMS/RPA Awareness

Education

Diploma/Degree in BPM or related

Tools

ARIS

Signavio

Bizagi

Microsoft Visio

IBM Blueworks Live

iGrafx

Camunda Modeler

Nintex

Appian

Lucidchart

Sparx EA

Job description

Business Process Management Specialist

Location: Centurion, Gauteng (provisional – to be confirmed)
Positions Available: 5
Salary: Market-related
Employment Type: To be confirmed

Job Overview

We are seeking experienced and highly skilled Business Process Management Specialists to support the design, development, implementation, optimisation and governance of business processes within complex enterprise environments.

The successful candidates will be responsible for establishing and maintaining structured Business Process Management (BPM) practices, analysing existing operational processes, identifying improvement opportunities and implementing process optimisation initiatives that enhance organisational efficiency, service delivery and operational performance.

This role requires strong expertise in business process management methodologies, process analysis, process modelling, process improvement, process governance, workflow optimisation and business transformation.

The ideal candidates will have proven experience managing end-to-end business process improvement initiatives, developing process management frameworks, facilitating process workshops and working with business stakeholders to design efficient and sustainable operational processes.

Candidates should demonstrate the ability to align business processes with organisational strategy, operating models, enterprise architecture and technology capabilities.

This is a specialist business process management opportunity requiring substantial practical experience in enterprise process governance, process optimisation and continuous improvement, rather than general business analysis or administrative process documentation.

Key Responsibilities

Business Process Management Framework Development

• Develop, implement and maintain enterprise Business Process Management frameworks, methodologies, standards and procedures.
• Establish consistent approaches to process identification, documentation, analysis, optimisation and governance.
• Define business process management principles and best practices.
• Develop and maintain enterprise process management policies and standards.
• Support the implementation of process management operating models.
• Establish process classification structures and process hierarchies.
• Develop process documentation templates, standards and modelling conventions.
• Promote process ownership and accountability across business functions.
• Support the development of enterprise process repositories.
• Continuously improve business process management methodologies and practices.

Business Process Analysis and Assessment

• Conduct detailed assessments of existing business processes and workflows.
• Analyse end-to-end processes across business units and operational functions.
• Identify process inefficiencies, bottlenecks, duplication and unnecessary manual activities.
• Evaluate process performance against operational and business objectives.
• Conduct process gap analysis and root cause investigations.
• Assess process maturity and operational effectiveness.
• Identify process-related risks, control weaknesses and compliance gaps.
• Analyse process dependencies and cross-functional interactions.
• Document current-state process challenges and improvement opportunities.
• Prepare process assessment reports and recommendations.

Business Process Modelling and Documentation

• Develop comprehensive business process models using recognised modelling standards.
• Document current-state (AS-IS) and future-state (TO-BE) processes.
• Create end-to-end process maps, workflows and process hierarchies.
• Apply Business Process Model and Notation (BPMN 2.0).
• Develop process flow diagrams, swimlane diagrams and decision models.
• Document process inputs, outputs, activities, roles and responsibilities.
• Define business rules and process control points.
• Maintain accurate and consistent process documentation.
• Ensure process models align with enterprise architecture standards.
• Support the maintenance of centralised process repositories.

Business Process Optimisation and Improvement

• Identify opportunities to simplify, standardise and optimise business processes.
• Develop process improvement recommendations based on operational analysis.
• Facilitate process redesign and improvement initiatives.
• Eliminate unnecessary process steps and duplicated activities.
• Improve workflow efficiency and reduce operational delays.
• Recommend automation opportunities to improve productivity.
• Apply continuous improvement methodologies and techniques.
• Support Lean and Six Sigma improvement initiatives where applicable.
• Evaluate the business impact and feasibility of proposed process changes.
• Monitor the effectiveness of implemented improvements.

End-to-End Process Management

• Identify and manage end-to-end business processes across organisational functions.
• Define process boundaries, interfaces, dependencies and ownership.
• Work with process owners to establish clear accountability.
• Support the development of enterprise process inventories.
• Identify cross-functional process integration requirements.
• Improve process coordination between business units.
• Develop process performance measures and monitoring mechanisms.
• Identify opportunities for process standardisation.
• Support consistent execution of processes across departments.
• Ensure business processes support organisational objectives.

Business Process Governance and Compliance

• Establish and maintain process governance structures and controls.
• Develop process ownership models and accountability frameworks.
• Define process approval, review and change management procedures.
• Ensure business processes comply with relevant organisational policies.
• Support regulatory and operational compliance requirements.
• Identify process control weaknesses and recommend improvements.
• Maintain process documentation and governance records.
• Support internal audits and process compliance assessments.
• Monitor adherence to approved process standards.
• Promote consistent enterprise process governance practices.

Business Process Performance Management

• Develop and maintain process performance indicators and measurement frameworks.
• Define key performance indicators (KPIs) for critical business processes.
• Establish process baselines and performance targets.
• Monitor process efficiency, cycle times, throughput and quality.
• Analyse process performance trends and operational results.
• Identify underperforming processes requiring intervention.
• Develop process performance dashboards and reports.
• Recommend corrective actions based on performance findings.
• Support continuous improvement through performance monitoring.
• Report process improvement outcomes to relevant stakeholders.

Process Automation and Digital Transformation

• Identify business processes suitable for automation and digitalisation.
• Assess process readiness for workflow automation.
• Collaborate with technology teams to define automation requirements.
• Support Business Process Management Suite (BPMS) implementation initiatives.
• Assist with evaluating workflow and process automation solutions.
• Support Robotic Process Automation (RPA) initiatives where appropriate.
• Analyse the impact of automation on existing processes and operating models.
• Ensure processes are optimised before automation.
• Collaborate with solution architects, developers and automation specialists.
• Support testing and validation of automated workflows.

Business Transformation and Change Management

• Support enterprise transformation and operational improvement programmes.
• Analyse the impact of business changes on existing processes.
• Develop future-state process models aligned with transformation objectives.
• Support the implementation of redesigned processes.
• Collaborate with business analysts, project managers and change management teams.
• Identify process-related change risks and dependencies.
• Support business readiness and transition planning.
• Assist with stakeholder communication and training requirements.
• Monitor adoption of new processes and operating procedures.
• Recommend corrective improvements following implementation.

Stakeholder Engagement and Process Workshops

• Engage with process owners, business managers and operational stakeholders.
• Facilitate process discovery, mapping and improvement workshops.
• Gather process information through interviews and operational assessments.
• Collaborate with cross-functional teams to understand process dependencies.
• Present process analysis findings and improvement recommendations.
• Build agreement around future-state process designs.
• Support process ownership and accountability discussions.
• Communicate process changes and governance requirements.
• Provide guidance on BPM methodologies and standards.
• Promote a culture of continuous process improvement.

Enterprise Architecture and Process Alignment

• Collaborate with business architects and enterprise architecture teams.
• Align process architecture with business capabilities and target operating models.
• Map business processes to organisational functions and supporting systems.
• Identify dependencies between processes, applications and data.
• Support the development of enterprise process architecture.
• Ensure process models align with approved architecture standards.
• Contribute to enterprise architecture repositories where applicable.
• Support business capability and value stream mapping initiatives.
• Evaluate the impact of technology changes on business processes.
• Maintain consistency between process improvement initiatives and enterprise transformation objectives.

Minimum Requirements

• Relevant diploma or degree in Business Management, Business Process Management, Industrial Engineering, Information Systems, Information Technology, Operations Management or a related discipline.
• Typically 5+ years of relevant professional experience in business process management, process improvement, business process analysis or operational transformation.
• Proven hands-on experience independently managing business process analysis, modelling, optimisation and governance activities.
• Demonstrated experience developing and maintaining end-to-end business process models.
• Strong practical knowledge of Business Process Management methodologies and frameworks.
• Experience applying BPMN 2.0 or equivalent recognised process modelling standards.
• Proven experience developing AS-IS and TO-BE process models.
• Experience identifying and implementing process improvement opportunities.
• Practical experience facilitating process mapping and improvement workshops.
• Experience establishing process ownership, governance and documentation standards.
• Understanding of process performance management and KPI development.
• Experience working with process modelling and management tools.
• Strong knowledge of continuous improvement principles and methodologies.
• Experience supporting business transformation or operational improvement initiatives.
• Familiarity with Lean, Six Sigma or related process improvement methodologies would be advantageous.
• Exposure to workflow automation, BPMS or RPA initiatives would be beneficial.
• Experience working within large, complex enterprise environments.
• Excellent stakeholder engagement, analytical and communication skills.

Technical Skills and Competencies

Business Process Management

• Business Process Management (BPM)
• Enterprise process management
• Process management frameworks
• Process architecture
• End-to-end process management
• Process classification
• Process hierarchy development
• Process ownership
• Process lifecycle management
• Process governance
• Process maturity assessments
• Process repository management
• Process standardisation
• Process documentation standards

Business Process Modelling

• BPMN 2.0
• AS-IS process modelling
• TO-BE process modelling
• End-to-end process mapping
• Workflow modelling
• Swimlane diagrams
• Process decomposition
• Process hierarchy modelling
• Process interface mapping
• Business rules documentation
• Process dependency mapping
• Process control identification
• Process modelling standards

Business Process Improvement

• Business process optimisation
• Business process redesign
• Continuous improvement
• Lean methodology
• Six Sigma principles
• Root cause analysis
• Gap analysis
• Process simplification
• Process standardisation
• Waste elimination
• Value stream mapping
• Operational efficiency improvement
• Process re-engineering
• Performance improvement initiatives

Business Process Management and Modelling Tools

Experience with relevant tools such as:

• ARIS
• SAP Signavio
• Bizagi
• Microsoft Visio
• IBM Blueworks Live
• iGrafx
• Camunda Modeler
• Nintex
• Appian
• Lucidchart
• Sparx Enterprise Architect
• Other enterprise BPM and process modelling platforms

Process Performance Management

• Process KPI development
• Process performance measurement
• Process baseline assessment
• Cycle time analysis
• Throughput analysis
• Process efficiency measurement
• Operational performance analysis
• Process quality measurement
• Process dashboards
• Continuous improvement reporting
• Process improvement benefits tracking

Process Governance and Risk Management

• Process governance frameworks
• Process ownership models
• Process compliance
• Process controls
• Risk and control assessments
• Standard operating procedures
• Process approval frameworks
• Process change management
• Internal audit support
• Regulatory compliance awareness
• Governance documentation
• Process review and assurance

Process Automation and Digital Transformation

• Business process automation
• Workflow automation
• BPMS concepts
• RPA fundamentals
• Digital process transformation
• Automation opportunity assessment
• Process automation requirements
• Workflow design
• Process-to-system mapping
• Automation impact assessment
• Business and IT process integration

Enterprise Architecture and Business Transformation

• Enterprise process architecture
• Business capability alignment
• Target operating model alignment
• Enterprise value streams
• Business architecture fundamentals
• Business transformation
• Operating model improvement
• Business process integration
• Enterprise architecture governance
• Process-to-application mapping
• Process-to-capability mapping

Stakeholder Engagement and Delivery

• Process discovery workshops
• Process improvement facilitation
• Stakeholder interviews
• Cross-functional collaboration
• Business requirements analysis
• Change impact analysis
• Process implementation support
• Operational readiness
• Business process training
• Process improvement presentations
• Project delivery support

Relevant Frameworks and Standards

Candidates should demonstrate familiarity with applicable business process management principles and standards, including:

• Business Process Model and Notation (BPMN 2.0)
• Association of Business Process Management Professionals (ABPMP) BPM Common Body of Knowledge
• Business Process Management lifecycle methodologies
• Lean process improvement principles
• Six Sigma methodology
• ISO 9001 quality management principles
• Enterprise architecture and process architecture concepts
• Process governance and internal control frameworks
• Continuous improvement methodologies
• Business process re‑engineering principles

Relevant Certifications (Advantageous)

One or more of the following certifications would be beneficial:

• Certified Business Process Professional (CBPP)
• Certified Business Process Associate (CBPA)
• Lean Six Sigma Green Belt
• Lean Six Sigma Black Belt
• Lean Practitioner certification
• Six Sigma certification
• BPMN 2.0 training or certification
• SAP Signavio certifications
• ARIS process modelling certifications
• Business Process Management professional qualifications
• Certified Business Analysis Professional (CBAP)
• TOGAF certification
• Other recognised BPM, process improvement or operational excellence certifications

Key Personal Attributes

• Exceptional analytical and problem-solving abilities.
• Strong process-oriented and systems thinking.
• Excellent attention to detail and documentation accuracy.
• Ability to identify inefficiencies and develop practical improvement solutions.
• Strong stakeholder engagement and relationship-building skills.
• Excellent workshop facilitation and presentation abilities.
• Ability to work independently and manage multiple process improvement initiatives.
• Strong organisational and planning skills.
• Excellent written and verbal communication skills.
• Ability to collaborate across business and technology teams.
• Strong understanding of operational efficiency and business performance.
• Ability to influence stakeholders and drive process improvements.
• Adaptability within changing business environments.
• Commitment to continuous improvement and operational excellence.
• High levels of professionalism, accountability and integrity.