Process Analyst

Boardroom Appointments; Sandton; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Boardroom Appointments is seeking a BPM professional with 2–3 years of experience to drive business process management and stakeholder collaboration in a dynamic environment.

You will build relationships, initiate stakeholder meetings, and translate requirements into process documents and SOPs, while ensuring compliance and timely reporting across projects.

Qualifications

• 2–3 years of business process management experience.
• Exposure to project management.
• Ability to liaise with stakeholders, manage expectations and influence outcomes.

Responsibilities

• Build and maintain professional relationships with stakeholders and influence dialogues.
• Initiate meetings with key stakeholders to track progress and deliver requirements.
• Preserve relationships and seek mutual gains when addressing conflicts.
• Anticipate consequences and adapt problem solving based on feedback.
• Act quickly to resolve problems, queries and complaints.
• Adapt communication styles to meet diverse audiences.
• Prepare and submit required reports within deadlines and provide feedback to management.
• Provide process updates as required by projects.
• Liaise with Legal, Risk and Compliance to sign-off forms and documents.
• Ensure adherence to statutory requirements (e.g. Excon, FAIS, FICA).
• Adhere to company procedures and audit requirements.
• Document risks and controls in line with company standards and framework.
• Assess process adherence and enable business within risk parameters.
• Understand the business and its processes to identify problems and solutions.
• Analyze and translate business needs into clear process documents and SOPs.

Skills

Business process management

Project management exposure

Stakeholder management

Job description

• 2-3 years' business process management experience, with exposure to project management

Responsibilities:

• Build and maintain professional working relationships with all stakeholders displayingexcellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders'requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressingconflicts.
• Anticipates consequences and adapts problem-solving based on continual feedback.
• Act speedily to resolve problems queries and complaints.
• Adapt communication styles to meet the needs of different audiences.
• Prepare and submit requiredreports within stipulated time-frames and provide feedback to management as required.
• Provide process updates as required by particular projects.
• Liaise with Legal Risk and Compliance teams to sign-off forms and documents.
• Ensure adherence to all relevant statutory requirements (e.g. Excon FAIS FICA etc).
• Adhere to company procedures and audit requirements.
• Document Risks and Controls in accordance with Company Standards and Framework.
• Assess process adherence and enable business to function within an adherence level in conjunctionwith Risk Audit and business.
• Be able to demonstrate a thorough understanding of the business and its processes to proactivelyidentify problems and solutions.
• Analyse and interpret business needs and requirements to be able to translate these intounderstandable and effective business process documents including process diagrams and task-level
  activities within specified time frames.
• Ensure all process reference material is properly developed and maintained (e.g. on the intranet).
• Understand all relevant forms and documents and make changes to ensure all versions are current andup-to-date and stored in a single repository.
• Facilitate the prioritization of process enhancements and developments.
• Facilitate sessions with customers to identify process improvements.
• Ensure process innovation is implemented from idea generation through to execution.
• Analyse processes and forms and document Level 4 and Task level to produce Standard OperatingProcedures (SOP).