Prestige Beauty Counter Manager

The Estée Lauder Companies; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Estée Lauder Companies in Johannesburg is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, driving sales, customer service and operational targets. You will own the in-store business plan, recruit and retain customers through strategic events, CRM and frontline marketing, and advance your career within a global prestige beauty leader.

Candidates should bring proven leadership in fast-paced retail, strong communication, and the ability to translate

Qualifications

• Proven leadership and coaching in retail.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems incl. email and Excel.

Responsibilities

• Lead, coach and develop Sales Associates to hit sales, service and ops targets.
• Create and execute an agile business plan for the store.
• Recruit and retain customers through events and CRM activities.
• Provide leadership to a high-performing team and manage frontline marketing.

Skills

Effective verbal and written comms

Quality customer service

Results oriented

Pursue goals beyond requirements

Development needs awareness

Anticipates customer needs

Diplomacy under pressure

Leads and holds others accountable

Networking ability

Team-oriented leadership

Attention to detail

Autonomy and teamwork

Proactive and positive

Discretion and confidentiality

Tools

Microsoft Excel

Job description

The Estée Lauder Companies in Johannesburg is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, driving sales, customer service and operational targets. You will own the in-store business plan, recruit and retain customers through strategic events, CRM and frontline marketing, and advance your career within a global prestige beauty leader.

Candidates should bring proven leadership in fast-paced retail, strong communication, and the ability to translate