Assistant Counter Manager: Lead & Develop Beauty Team

The Estée Lauder Companies Inc.; Durban; On-site; ZAR 240,000 - 300,000; Full time

Job summary

The Estée Lauder Companies Inc. in Durban is looking for an inspirational Assistant Counter Manager to support the Store Manager in leading and coaching the sales team to hit all sales, customer service and operational targets.

Candidates should have proven supervisory and retail operations skills, experience in cosmetics, and the ability to deliver inspirational, personalized service in a fast-paced environment.

Qualifications

• Proven retail experience preferably cosmetics.
• Inspirational, authentic and personalized customer service.
• Previous supervisory experience with coaching/mentoring others to achieve sales and customer service targets.
• Retail operations experience including inventory management and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend interview.

Responsibilities

• Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
• Support Store Manager to drive store performance and team development.
• Ensure exceptional customer service and store presentation.
• Oversee inventory management and cash reconciliation processes.
• Coordinate with management on staffing during events and peak periods.

Skills

Retail experience

Cosmetics knowledge

Customer service

Supervisory experience

Coaching/Mentoring

Inventory management

Cash reconciliation

POS software

MS Office

Tools

Retail POS software

Job description

The Estée Lauder Companies Inc. in Durban is looking for an inspirational Assistant Counter Manager to support the Store Manager in leading and coaching the sales team to hit all sales, customer service and operational targets.

Candidates should have proven supervisory and retail operations skills, experience in cosmetics, and the ability to deliver inspirational, personalized service in a fast-paced environment.